Who’s on the Team?
Two people need help, but they contact different specialists. Name both job titles.
A. “I bought your photo-editing software yesterday. It crashes whenever I open a large image.”
B. “I work in the finance department. Since this morning, I can’t connect to the office Wi-Fi.”
Who helps A, and who helps B?
A. Technical Support Specialist
B. IT Support Specialist
Complete the technician’s checklist with two action phrases.
A. Before the new employees arrive, prepare their portable computers by installing software and configuring their accounts.
B. Before the application is released, correct the programming errors reported by the testers.
A. Set up laptops
B. Fix bugs
Identify the two devices.
A. “I have a built-in keyboard, fold shut and travel in your bag.”
B. “My main surface responds to your fingers, and you can write on me with a stylus.”
Both are portable, but only one is described as a touchscreen-first device.
A. Laptop
B. Tablet
Identify the two devices from their everyday jobs.
A. “You press my keys to enter text and commands.”
B. “I turn your digital document into a paper copy.”
A. Keyboard
B. Printer
Complete each sentence with a different expression.
A. “After a proper holiday, I feel completely : refreshed and ready to work again.”
B. “Give me a second. My brain is still ; I’m taking a while to process that.”
C. “I saved the attachment, but now it seems to have . Nobody can find it anywhere.”
A. Rebooted
B. Buffering
C. Vanished into thin air
Identify the two professionals behind these diary entries.
A. “Today I wrote a new feature, tested it and corrected the errors before release.”
B. “Today I examined the existing software and translated users’ requirements into instructions for changing it.”
One creates the software; the other works out how the existing software needs to change.
A. Application Developer
B. System Analyst
A security employee and a customer adviser each describe a regular responsibility. Name both actions.
A. “I watch for unusual login patterns and other behaviour that could indicate trouble.”
B. “I don’t just send customers a list of suggestions. I take them through the options one step at a time.”
A. Monitor suspicious activity
B. Guide users through possible solutions
Follow a document through three stages. Name the component responsible at each stage.
A. It holds the document temporarily while you are actively working on it.
B. It keeps the saved document even after the computer is switched off.
C. It executes the instructions needed to carry out your editing commands.
Give three answers in order.
A. RAM
B. SSD (storage)
C. CPU (processor)
Your interviewer sends this message:
“I can see your face, but I can’t hear your voice.”
A. Which device is successfully sending the live image?
B. Which input device should you check to restore your voice?
A. Webcam
B. Microphone
Translate these three instructions into concise workplace expressions from the vocabulary set.
A. Send Jordan a short, quick message.
B. Include Priya in this conversation.
C. Discuss this matter separately after the current meeting rather than continuing now.
A. Ping
B. Loop someone in
C. Take it offline
A company sells navigation software. Two senior leaders disagree about which proposal belongs on their desk.
Proposal A: Replace the company’s internal finance and HR platforms so employees can work more effectively.
Proposal B: Choose the technology that will power the next generation of the navigation product sold to customers.
Assign each proposal to the appropriate executive. Give both full job titles.
A. Chief Information Officer (CIO)
B. Chief Technology Officer (CTO)
Turn each manager’s instruction into a vocabulary phrase.
A. “Make sure the designers, testers and developers know who is doing what and work effectively together.”
B. “Make sure that only authorised employees can open these private customer files.”
Your answers must distinguish organising people from managing permission.
A. Coordinate the team
B. Control access to sensitive records
Match each assignment to the most appropriate type of computer.
A. Process enormous numbers of banking transactions reliably.
B. Run highly complex scientific simulations of the atmosphere.
C. Provide shared files and services to other computers on a network.
All three may be powerful, but they are not interchangeable answers.
A. Mainframe
B. Supercomputer
C. Server
Identify two devices, then classify each one as input, output, or both.
A. A public information screen lets visitors select a destination by touching the map.
B. A pair of devices fills the room with sound without being worn by the listener.
A. Touchscreen — both input and output
B. Speakers — output
Replace each explanation in brackets with the appropriate expression.
A. “I’d like to help, but I don’t have the [time and mental capacity] this week.”
B. “The two departments are finally [working in a coordinated way].”
C. “Someone needs to [create understanding between the technical and commercial teams].”
D. “Questioning every assumption seems [naturally built into her personality].”
Give four different answers.
A. Bandwidth
B. In sync
C. Bridge the gap
D. Hardwired
Three unsigned notes were found after a planning meeting. Match each note to a different profession.
A. “The organisation’s applications, data and infrastructure need one coherent long-term design.”
B. “I will build and maintain the technical environment that makes the design work.”
C. “Before anyone chooses a solution, I need to establish which business problem we are actually solving.”
Identify all three authors.
A. Enterprise Architect
B. System Engineer
C. Business Analyst
A supplier promises that its unfamiliar technology will transform the company. Two responsibilities must remain separate.
A. Someone must evaluate whether this new way of using technology is suitable.
B. Someone must supervise the financial planning and the decision about a large purchase.
Name both responsibilities. Then identify which one asks “Will this approach work for us?” and which asks “How will we fund and supervise the spending?”
A. Assess new technical approaches — “Will this approach work for us?”
B. Oversee budgets and major investments — “How will we fund and supervise the spending?”
A design studio is choosing equipment. Identify three different things.
A. The general category of non-portable personal computer intended to remain at a desk, often with replaceable parts.
B. The more specialised, powerful computer selected for professional 3D modelling.
C. The internal component that processes the graphics, images and video involved in that work.
Then explain why C is not an alternative name for B.
A. Desktop computer
B. Workstation
C. Graphics card (GPU)
Two customers need different products.
A. “I only want to listen privately. I do not need to speak.”
B. “I need private listening and a built-in way to speak during calls.”
Name the best product for each customer. Then explain the functional difference without using the words “better” or “more expensive.”
A. Headphones
B. Headset with a microphone
Name four different concepts in this sequence.
A. At 09:05, a small, unexpected fault appears.
B. From 09:07 to 09:32, the service is unavailable. What is this period called?
C. Engineers investigate the cause and try to fix it. What verb describes their activity?
D. Before the real repair is ready, users are told to use an alternative route that avoids the fault. What is this temporary solution called?
Preserve the distinction between the problem, its consequence, the diagnostic activity and the temporary response.
A. Glitch
B. Downtime
C. Troubleshoot
D. Workaround
A hospital is introducing a new patient portal. Assign a different professional to lead each workstream.
A. The launch is six weeks late. Several teams are waiting for one another, and spending is rising.
B. The hospital has not decided which staff may see particular patient details, or how those decisions should be documented.
C. Someone is attempting to break into the portal through its internet-facing infrastructure.
Give three job titles. Then explain, in one sentence, why B and C are not identical responsibilities.
A. IT Project Manager
B. Information Security Specialist
C. Cybersecurity Specialist
An auditor writes:
“This assignment combines two responsibilities that must not be confused. First, the employee will work with private merger documents. Second, the employee will examine the infrastructure to discover exploitable flaws.”
Give the two action phrases.
Then correct this summary:
“Both responsibilities simply mean keeping documents secret.”
A. Handle confidential data
B. Identify technical weaknesses
A trainee has mixed up four technical labels. Replace each quoted label with the correct term.
A. “The ‘electricity supplier’ is the main circuit board connecting the components.”
B. “The ‘main circuit board’ converts and supplies electrical power to the computer.”
C. “The ‘dedicated controller’ moves air to prevent overheating.”
D. “The ‘air mover’ is a computer built into another device to carry out a specific task.”
Give four corrected labels in order. Every quoted label is wrong.
A. Motherboard
B. Power supply (PSU)
C. Cooling fan
D. Embedded system
A catalogue contains two misleading descriptions. Identify the product in each entry and rewrite its description accurately.
A. “A device that creates the computer’s images and sends them to a screen.”
Intended product: the ordinary screen on your desk, with no touch capability.
B. “An output device that moves a small arrow when you slide it across a surface.”
Intended product: the hand-operated pointing device beside your typing equipment.
For each entry, give the product name and a corrected one-sentence definition.
A. Monitor — an output device that displays information from a computer; it does not itself generate the computer’s graphics.
B. Mouse — an input device used to move the pointer and select items on a screen.
Read the director’s statement and decode the five numbered ideas.
“Our biggest concern is not the newest software. It is (1) the old technology we still depend on. For years, people chose quick fixes, leaving us with (2) future problems and extra work. The ageing authentication service is now (3) the least reliable part of the whole operation. Our immediate priority is to (4) maintain normal service. Unfortunately, the risky setting is enabled (5) automatically unless someone deliberately changes it.”
Give the five vocabulary expressions in order.
Finally, explain why idea 1 does not automatically mean the same thing as idea 3.
Legacy systems
Technical debt
The weakest link
Keep the lights on
By default