Show:
Network
Tech Spot
Misc
Procedures
Tech Troubleshooting
100
The main cause of wireless drops / disconnections.
What is wireless interference in the 2.4 Ghz Spectrum?
100
The place where Tech Spot is located
What is the rotunda in Tri Towers and Room A220 College of Business?
100
The bootable disc or flash drive / HD used to fix computers?
What is PE?
100
This should be created after every password reset? Bonus points, what are the different account statuses?
What is a BBCRM ticket? Bonus: What are Active, New, Migrated, Locked, Password Sent?
100
The most used application to backup data.
What is unstoppable copier?
200
The preferred Wireless Network.
What is FLASHZONE-WPA?
200
The users supported by Tech Spot
What is all students, faculty, and staff?
200
The Helpdesk is this level of support.
What is Level 1?
200
This must be retrieved before any data backup.
What is run produKey / Get Keys?
200
The amount of money Dell pays us for labor for warrantied computers?
What is 0$
300
The procedure to connect an xbox360 without wifi capability to the residential network?
What is to open a BBCRM ticket to ResNet Cable/Telephone to have a wired port patched. Verify MAC address of xbox is in the CAM filter?
300
The only types of computers accepted at Tech Spot
What are home PC's? (not KSU PC's!)
300
The two walk-up locations for password resets.
What are the Library IT helpdesk and the Tech Spot?
300
The three ID's given to a student, staff, faculty?
What are FlashLine UN/PW, Kent State ID Number, and FlashCard?
300
The situation where a computer seems completely 'dead'
What is 'no power'?
400
How students connect game or media consoles?
What is MAC filtering through the gaming network?
400
The Tech Spot's CoBA hours of operation during the semester.
What is Mon-Thurs 9a-6p, F-10a-3p, closed sat,sun?
400
The thing you must do if you forget to clock in/out?
What is fill out the Kronos missed punch form?
400
The types of questions to ask a customer.
What are open-ended questions?
400
The main causes of BSOD (Blue Screen of Death)
What are bad memory, bad drivers, corrupt hard drive, or bad hard drive?
500
The name and meaning of the Tech Spot's hidden wifi network.
What is tswap - Tech Spot Wireless Access Point?
500
The tool used to read embedded OEM Windows 8 product keys.
What is RW - Read and Write everything or Pkeyui?
500
Three examples of Advanced Hardware replacement.
What are LCD panel*, Motherboard, power jack replacement?
500
This is the procedure for an Allerton resident to hook up a wireless router.
What is bring the Router with power cord to the Tech Spot for configuration?
500
The 3 principals of Component Isolation.
What are Reseat before replacement, Use all your senses, and Create a minimal system?