TECO and PORCH
Porch Concierge is open from __ to ___
7am to 7pm Est (5am-5pm CST)
Since its partnership Porch and TECO have assisted how many customers via TECO Connects?
A) 50,000
B) 70,000
C) 90,000
D) 110,000
C) 90,000
Porch concierges can connect TECO customers with ____ major Internet Providers nation wide
All
Deliver the suggested Transfer Script.
"“With your permission, I will transfer you to our third-party partner who can assist you with additional home services.”"
What percentage of eligible TECO Customers do El Paso Contractors handle monthly?
30%
How many Porch Concierges will each referred customer get?
1
What is the required SLA for
Porch to answer TECO Referrals?
80%/20 seconds
Porch and TECO have been partnering together to help TECO customers since April of what year?
2019
In 2021 Porch added this handy coverage to our list of offerings and have since enrolled over 8,000 customers nationwide.
Renters Insurance
What is the Average CSAT (Customer Satisfaction) Score for TECO customers referred to Porch?
9.4/10
What is the goal referral rate for move calls?
15%
This service provided by Porch is the 3rd most popular product offering to TECO customers.
TV
#1 - Internet
#2 - Zap Cap
#3 - TV
Give a rebuttal for a customer who says they are too busy to be transferred.
short hold times, call back, send form to Porch, give phone number.
2024 year to date, what is the TECO Transfer rate?
12% (11.54%)
Name 5 home services Porch can assist TECO customers with?
TV
Internet
Phone
Zap Cap
Insurance
Mail Forwarding
Contractors
Handyman