Payment Methods
Payment methods we cannot verify
What is Unauthorized Payments?
What is 80% window?
Alert in Web-IC when there's a password on the account
What is Password Required?
Gas Customer Charge for any new accounts
What is $32?
This indicates that the only acceptable forms of payment from the customer are cash and credit/debit cards
What is Cash Only?
What is $1.50?
Tab where you can find customer invoices
What is Billing View?
Most common identification type
Social Security/Las 4 of SSN
Gas missed appointment fee
What is $31?
Disconnection for non-payment was completed on the account
What is Dunning Completed Disconnect?
Kubra Debit Card fee if customer pays $4,252 total
What is $13.75?
You can verify 2 out of these 4 things, if caller doesn't have the last 4 of account identifier and there's no password
What is phone number, account number, mailing address (if different from SA) and last 2 payments
Gas Reconnection Residential Next Day
What is $100?
Mail sent to the BP has been returned by the US postal service
What is Return Mail?
Phone number for Kubra EZ Pay
What is 866-689-6469?
Place where you can see final notices sent to BP
What is Correspondence?
Only the COR can do this on the account
What is add a password?
Electric Late Payment Charge
What is 1.5% of bill or $5.00 (whichever is greater)?
Disconnect completed for move out
What is Vacancy Completed Disconnect?
Overnight address to mail-in payments
What is 4700 140th Ave. N., Suite 106 ?
Option to go in between accounts when customer has multiple Contract Accounts
What is Display Filter?
Character maximum on the password field
What is 60 characters?
Reconnection Charge (service interrupted at the meter)
What is $18?
Active order to disconnect for dunning, with RCD enabled meter
Remote Dunning Pending Disconnect