All About Conflict
Conflict involves a disagreement between ___ or more people.
two
What is the first step in conflict resolution thru communication?
Take a time out
Mediation is a process where a _______ is trained to listen to both sides of the situation.
student
Conflict is a _______ part of life.
normal
What is the K in the T.A.L.K. strategy?
Keep brainstorming
In the T.A.L.K. strategy, you wait at least _____ minutes before you talk over the situation.
30 minutes
Jealousy and _______ can trigger conflict.
envy
What is the "L" in the T.A.L.K. strategy?
Let each person ask questions
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Non-Verbal
Practicing tolerance can ________ many conflicts..
prevent
When you sense that a conflict is in the making, try to make the situation _____________ by telling a joke or changing the subject.
less tense
Mediators are people who can help resolve conflict but are __ ______ in the dispute.
not involved
It is important to learn to resolve conflict in a _______ way.
peaceful
Identify two communication skills that can help resolve conflict as well as prevent it.
speaking and listening skills
If the opposing sides cannot reach an agreement, ask for help but _____ _______ ___.
don't give up