All About Conflict
Conflict involves a disagreement between ___ or more people.
two
What is going along with what someone wants you to do even though you don't really want to?
a) Aggressive
b) Submissive
c) Assertive
Submissive
What is the first step in conflict resolution?
a) talk
b) stop and think
c) come up with solutions
Stop and Think
What is restating what the other person said to make sure you understand what they are trying to communicate?
Reflective or Non-Reflective
Reflective Listening
When resolving conflict, how many people should talk at one time?
One
Conflict is a _______ part of life.
HINT: Begins with N)
normal
What is intentionally doing something to hurt another person (physically or emotionally) to make them do something they don't want to do?
a) Aggressive
b) Submissive
c) Assertive
Aggressive
What is the step in conflict resolution that involves brainstorming?
a) ask for help
b) coming up with solutions
c) stay calm
Coming up with Solutions
What is a communication skill that allows you to take responsibility for your own reactions without blaming or attacking the other person?
"I" statements
During conflict resolution, what should you do if you experience difficulty making progress?
a) Yell and scream
b) start a physical fight
c) take a time out
Take a time out
Conflict can be ______ or ______.
(HINT: plus and minus sign in math
positive or negative
What is standing up for yourself while showing respect for the other person?
a) Assertive
b)Submissive
c) Aggressive
Assertive
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Verbal or Non-Verbal
Non-Verbal
What is valuing everyone's point of view, ideas and opinions?
a) being tolerant
b) telling someone off
c) not making eye contact
Being tolerant
It is our ________ to conflict that can cause a problem.
(HINT: Begins with and R)
reaction
What is another name for aggressive responding?
a) being mean
b) saying you are sorry
c) using "I" statements
Being mean
What is the last step in conflict resolution?
a) stop and think
b) stay calm
c) ask for help
Ask for Help
"What I'm hearing you say is ________" is an example of what kind of communication skill?
Reflective or Non-reflective
Reflective Listening
What behaviors can be included under the terms emotional or verbal abuse?
Name calling, hurtful personal attacks or profanity
It is important to learn to resolve conflict in a _______ way.++++++++
positive
What is another name for assertive responding?
a) Standing up for yourself
b)Not saying anything
c) Being strong!
Being strong!
During conflict resolution, it is important to think ahead about the ______ and _________ of your words and actions.
a) Eagles and Cowboys
c) Yesterday and Today
d) Results and Consequences
Results and consequences
"When you _____, I feel _______, because ______" is an example of what kind of communication skill?
"I" statement
During conflict resolution, it is important to stay in control of your own _______ and __________.
a) arms and legs
b) emotions and behaviors
c) eyes and ears
Emotions and Behaviors