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All About Conflict
Choices
Steps in Conflict Resolution
Communication Skills
Ground Rules for Conflict
100
Conflict involves a disagreement between ___ or more people.
two
100

What type of communication is going along with what someone wants you to do even though you don't really want to?

Passive

100

What is the first step in conflict resolution?

Stay Calm 

100
What is restating what the other person said to make sure you undertand what they are trying to communicate?
Reflective Listening
100

When resolving conflict, how many people should talk at one time?

One

200
Conflict is a _______ part of life.
normal
200
What is intentionally doing something to hurt another person (physically or emotionally) to make them do something they don't want to do?
Aggressive
200

What is the step in conflict resolution that involves brainstorming?

List and discuss possible solutions

200
What is a communication skill that allows you to take responsibility for your own reactions without blaming or attacking the other person?
"I" statements
200

One recommendation to "Set the Tone" is to separate the _________ from the person. 

Problem

300
Conflict can be ______ or ______.
positive or negative
300
What is standing up for yourself while showing respect for the other person?
Assertive
300

Give 2 examples of the second step of conflict resolution "Set the Tone"

Listen first.

• Avoid interrupting.

• Affirm others.

• Be sincere.

• Avoid put downs.

• Reserve judgment.

• Avoid threats.

• Separate the problem from the person.

• Use positive nonverbal messages.

300
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Non-Verbal
300

What is selecting a solution that is ________ of everyone's point of view, ideas and opinions?

 Respectful

400

It is our r________ to conflict that can cause a problem.

reaction

400

The steps used for conflict resolution is similar to the steps used for P_______ resolution. 

Problem

400

What is the last step in conflict resolution?

Ask for Help if you can't resolve it

400

"Keep my name out of your mouth" is what type of communication

Aggressive

400

Give an example of some behaviors can be included under the terms emotional or verbal abuse during conflict resolution

Name calling, hurtful personal attacks or profanity

500

It is important to learn to resolve conflict in a _______ way.

positive

500

Under the step "List and Discuss Possible Solutions, name 2 of the 5 questions that were listed. See example below:

Will the solution result in actions that are _____?


Will the solution result in actions that are helpful, safe, legal, nonviolent, and respectful of all people involved



500

What is the 3rd step of conflict resolution. If you don't do this, you might not resolve the actual conflict.

Define the Conflict

500

During conflict resolution, it is important to think ahead about the r______ and c_________ of your words and actions.

Results and Consequences

500

During conflict resolution, it is important to stay in control of your own E_______ and _B_________.

Emotions and Behaviors