Show:
All About Conflict
Choices/Communication styles
Steps in Conflict Resolution
Communication Skills
Ground Rules for Conflict
100
Conflict involves a disagreement between ___ or more people.
two
100
What is going along with what someone wants you to do even though you don't really want to?
Submissive
100

What is the first step in conflict resolution?

Identify the problem

100

What is restating what the other person said to make sure you undertand what they are trying to communicate?

Active Listening

100
When resolving conflict, how many people should talk at one time?
One
200
Conflict is a _______ part of life.
normal
200
What is intentionally doing something to hurt another person (physically or emotionally) to make them do something they don't want to do?
Aggressive
200
What is the step in conflict resolution that involves brainstorming?
Coming up with Solutions
200
What is a communication skill that allows you to take responsibility for your own reactions without blaming or attacking the other person?
"I" statements
200

During conflict resolution, what should you do if you experience difficulty making progress?

Take a time out or break

300
Conflict can be ______ or ______.
positive or negative
300
What is standing up for yourself while showing respect for the other person?
Assertive
300

What emotional state should you be in during conflict resolution?

Calm, assertive

300

Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?

Non-Verbal

300
What is valuing everyone's point of view, ideas and opinions?
Being tolerant
400
It is our ________ to conflict that can cause a problem.
reaction
400
What is another name for aggressive responding?
Being mean
400

What is the last step in conflict resolution?

Evaluate the solution (How well did it work)
400

"What I'm hearing you say is ________" is an example of what kind of communication skill?

Active Listening

400
What behaviors can be included under the terms emotional or verbal abuse?
Name calling, hurtful personal attacks or profanity
500

It is important to learn to resolve conflict in a _______ way.

positive/healthy

500
What is another name for assertive responding?
Being strong!
500

During conflict resolution, it is important to think ahead about the ______ of your words and actions.

Consequences

500

"When you _____, I feel _______, because ______" is an example of what kind of communication skill?

"I" statement

500

During conflict resolution, it is important to stay in control of your own _______ and __________.

Emotions and Behaviors