Show:
All About Conflict
Choices
Steps in Conflict Resolution
Communication Skills
Ground Rules for Conflict
100
Conflict involves a disagreement between ___ or more people.
two
100

One of your classmates started a bad rumor about you. How do you work it out?

Stay calm, Avoid Confrontation, Talk it out

100
What is the first step in conflict resolution?
Stop and Think
100

What is restating what the other person said to make sure you understand what they are trying to communicate?

*Example: "What I am hearing you say is"

Reflective Listening

100
When resolving conflict, how many people should talk at one time?
One
200
Conflict is a _______ part of life.
normal
200

T/F: The only way to deal with a situation is to aggressively confront the person that started it?

False


*It will end of being a lose/lose situation for both parties and can result to serious consequences. 

200
What is the step in conflict resolution that involves brainstorming?
Coming up with Solutions
200
What is a communication skill that allows you to take responsibility for your own reactions without blaming or attacking the other person?
"I" statements
200

During conflict resolution, what should you do if you experience difficulty making progress?

Take a time out/Pause/Walk away

300
Conflict can be ______ or ______.
positive or negative
300
What is standing up for yourself while showing respect for the other person?
Assertive
300
What is the step in conflict resolution that involves not becoming angry or upset?
Staying Calm
300
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Non-Verbal
300

What does it mean to value everyone's point of view, ideas and opinions?

Being open (open-minded), respect others

400

It is our ________ to conflict that can cause a problem.

reaction/actions

400

What are examples of aggressive responding?

Being mean, physical harm, bullying, name calling. 

400
What is the last step in conflict resolution?
Ask for Help
400

"What I'm hearing you say is ________" is an example of what kind of communication skill?

Reflective Listening

400
What behaviors can be included under the terms emotional or verbal abuse?
Name calling, hurtful personal attacks or profanity
500
It is important to learn to resolve conflict in a _______ way.
positive
500

What is another name for assertive responding?

Being strong!

500
During conflict resolution, it is important to think ahead about the ______ and _________ of your words and actions.
Results and consequences
500

Explain the concept of what In & Out of our Control means?

In our control: OUR thoughts, actions, feelings

Out of control: OTHERS thoughts, actions, feelings, what they say or do

500
During conflict resolution, it is important to stay in control of your own _______ and __________.
Emotions and Behaviors