TMC History
What city and state was the first location of That's My Child started in?
Montgomery, AL
What is the name of the form you fill out to apply for a position?
Job Application
True or False - Dress for success means to wear your favorite jeans, Jordan's, and put on a whole bottle of cologne for your job interview
False
What is a leader?
A leader is someone who leads by example, has the ability to influence others, and inspires passion and motivation in others.
True or False: "Customer Service is the assistance and advice provided by a company to people who buy or use its products or services. It is the direct one-on-one interaction between the customer and a company representative (employee). Customer service is making sure the customer has a good experience and their needs are met.
True
What year was That's My Child started in?
2012
Name 3 things a company will ask you for on a job application?
Name, SSN, Work History, References, Telephone number, Address
During an interview, what are ways you can use active listening skills to give your best?
Make eye contact, nod your head, ask questions, rephrase what was said, listen to understand, match the interviewer's tone
Name 3 leaders in African American history?
Harriet Tubman, Rosa Parks, MLK Jr, Marcus Garvey, Malcom X, Barack Obama,
Give an example of how you can always be polite and friendly when providing customer service.
Smile, be respectful, offer help before a customer asks, pay attention to the customer's needs
What is the name of America's first teen operated restaurant?
That's My Dog Jr.
How does having a personal data sheet help you in your job search?
A personal data sheet helps you have the information you need to fill out your application with more ease and in a more timely manner.
Name 2 things you should check before you submit your job application.
Make sure application is completely filled out, check your spelling and grammar
Name 2 characteristics of a leader:
Visionary, has a plan, Integrity, Leads by example, empathetic
Mr. Saudek received an email from a customer regarding concerns about an online order she placed. The products she ordered arrived damaged, in which she believed occurred during shipping. Mr. Saudek immediately responded to her email and apologized for the damaged products. He also told her the company's policy regarding damaged products and what she needed to do to get them replaced. In what ways did he provide good customer service?
Responded immediately to her email, Apologized, assisted her with the actions she needed to take to get replacement products,
Who is the founder of That's My Child?
Charles Lee
True or False: Employers will use your social media profiles as one of the factors to determine if they want to hire you or not.
True
Name 2 things you should research before your job interview
Company information (mission, history), position applying for (duties, responsibilities, skills needed)
What are two ways you can be a leader in the workplace?
Work ethic, conduct, openness to learn, willing to take risks to learn a new skill, take the initiative, go above and beyond
A customer came into Subway to buy something to eat. By the expression on his face, you could tell something was wrong. While Miss Jae was taking his order, she noticed it. She asked the customer was he okay and gave him an encouraging word. He smiled and thanked her. In what ways did she provide good customer service?
Building positive relationship with customer (showed she cared about customers beyond making a sale)
What is the mission of That's My Child?
"To mentor the youth through arts, education and work-force development ending hopelessness and generational poverty within our community."
Name 2 things the Fair Labor Standards Act of 1938 required employers to do?
Established minimum wage, banned child labor, must pay overtime, and keep record of employee information
What is one way you can follow up on your job interview?
Send thank you note, Call about a week later
Give an example of a classmate in our "Teens to Work" class who exhibits leadership. Explain why.
....
Miss Ashanti saw a customer walking back and forth between aisles in Kroger. Assuming she may need assistance finding something, Miss Ashanti walked over to greet her and asked her did she need help finding something. She said yes, and thanked Miss Ashanti for helping her to find what she was looking for. In what ways did Miss Ashanti provide good customer service?
Took initiative and offered help without being asked; paying attention to customers and made the customer's need a priority, greeted the customer