TEG Field Guide

Values

100

Excellence

We are relentless in our pursuit to be the best 

200

Passion

We love our guests, our brand, and our games 

300

Growth

We believe in expanding our business and developing our team members

400

Creativity

We are always expanding the boundaries of what is possible 

500

Teamwork

We can best accomplish our goals by seflessly working together 

Mission Essentials

100

Timeliness 

I am on time

200

Professionalism

I am professional

300

Preservation

I preserve the production 

400

Respect

I respect everyone 

500

Guest

I honor every single guest 

Bicycles

100

Team Member

Magic and Logic 

200

Game Guide

Empathy and Expertise 

300

GES

Hospitality and Service 

400

Trainer

treaty and tools 

500

TL

hard skills and soft skills 

Acronyms

100

SFR

Service Failure Recovery

200

PICTEG

Passion, Integrity, Creativity, Teamwork, Excellence, Growth 

300

LEAD

Listen 

Empathize 

Apologize

Do More

400

GES

Guest Experience Specialist 

500

ADAPT

Assess, Defuse, Authorities, Protect, Tell 

Misc.

100

 Mission

to design and deliver epic interactive experiences for every single guest

200

Vision

To define and dominate the escape game industry and disrupt the world of entertainment 

300

Create barriers

Guard 

400

Make it happen

Guide 

500

1st step for delivering epic

discover what the guest wants