BPO 101
The year when the BPO started in the Philippines.
1992
Number of States in America.
50
A part of a home phone that tells us the exact state where the home phone is located.
Area code
R stand for in PREP.
Reason.
Animalia
Term used when a company is externally hired by another company to perform essential tasks.
BPO
The biggest state in US Mainland.
Texas
A cable used to transmit data for Cables and Internet.
Coaxial Cable
Introduction or closing when answering questions.
Point
This is the body's largest organ.
Skin
A type of BPO service that requires direct communication with customers over the phone.
Voice
The capital of USA.
Washington, D.C.
Fees charged to the customers for exceeding data consumption beyond their plan.
Overage fee
Providing evidence to support your answer.
Example/Explanation
A literary device that deliberately exaggerates statements to add emphasis, urgency, or excitement.
Hyperbole
A call type where the customer initiates the call.
Inbound
Often celebrated as a source of strength and innovation.
Perception of Diversity
This allows Telco consumers to switch providers while retaining their phone number.
Overage fee
Give one benefit of using PREP.
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A branch of Science that tells you whether or not you need to bring an umbrella for the day.
Meteorology
A BPO terminology that measures whether the customer has received a resolution during the initial call.
FCR (First Call Resolution)
Names of time zones in America and US Territories.
Eastern, Central, Mountain, Pacific, Atlantic, Hawaiian.
An extra cost imposed by a business on top of the product or service provided.
Surcharges
General traits that help employees excel in any workplace.
Soft Skill
This is what we call three-dimensional bodies containing a dozen flat faces, all shaped like pentagons.
Dodecahedrons