Neuro
Three color groups of clinicians who take care of neuro patients
What are blue, orange, gold
When to test a camera for a psych consult
What is when indicator is blue or noted by dispatcher in plan or chat
The first thing you do when searching for a patient
What is ask for the name of the facility
How to get an ETA for a caller
What is message the dispatcher in the chat
2 applications needed to make and take calls
What is Ring Central and SalesForce
Follow up tests resulting in follow up consults recommended by clinicians
What is Tasks
Patients seen over a period of time for continuity of care
What is CL Patients
Next step if the patient is already in the system
What is confirm the patients name and MRN
The caller is trying to connect to a department outside of the CCC
How to accept a live chat
What is click the check mark
The TIQ location for additional information about the facility
What is the banner
Readiness check selected when rapid room is needed
What is IT issue Readiness check
Intake, in evaluation, in documentation, completed, voided
What is the consult status
Putting a caller on hold, checking in after 30-45 seconds, thanking caller for holding, not acting inappropriately when the caller is on hold
What is acting professionally
To transfer an IT issue in live chat correctly you would do this
What is use "chat" not "user" to reach the correct team not a person
Needed to send a link for rapid room
What is phone number or secure email
Number of attempts to connect to a camera before IT is engaged
What is two
Always check for the reason why this was done when searching for a patient
What is voided consults
Where you note all communications regarding an active consult
What is the Ops Log
If a call rings to you and you do not answer
What is a refused call
Types of EEGs
What are
Stat (NST)
Ceribell (NCEEGR)
Continuous (NCSE)
Spot (NSSE)
Expedited (NEX)
Consults that don't require any prep
What is Cruise ships
Enables you to address the caller's needs in a timely manner
Inform the caller we only see patients through our clients
What is a patient or family member calling for a consult or information
How you end every inbound call
What is "Thank you for calling AccessTelecare"