Voice
VoIP
Voice Over Internet Protocol
the process of voice traffic going over the public internet vs traditional copper lines
SMS
Short Message/Messaging Service
text message
PSAP
Public Safety Answering Point
Group of emergency call takers that are responsible for dispatching Police, Ambulance and Fire safety services
FCC
Federal Communications Commission
Governing body behind telecommunications
CCaaS
Contact Center as a Service
Cloud platform for your contact center (Genesys, Five9, NICE, AWS Connect, etc)
SIP
Session Initiation Protocol
one of the ways in which VoIP is able to happen; virtual connection to the PSTN
MMS
Multimedia Messaging Service
pics, vids, GIFs, etc
ECC
Emergency Call Center
Call Center that routes unprovisioned endpoints to the right PSAP
CLEC
Competitive Local Exchange Carrier
telco provider that competes with the incumbent (established) Local Carrier in the area
UCaaS
Unified Communications as a Service
An enterprise's internal communications platform in the cloud (MS Teams, RingCentral, 8x8, Genesys, etc)
PBX
Private Branch Exchange
Small switch needed in order to create a SIP trunk relationship with Bandwidth
A2P
Application to Peer
category of messaging for businesses/enterprises to text consumers (not you and me texting back and forth)
DLR
Dynamic Location Routing
Bandwidth's industry-leading nomadic E911 solution
TFN
Toll Free Number
1-800, 1-833, 1-844, 1-855, 1-866, 1-877, 1-888; Enterprises paid for these in order to avoid long distance calling rates as well as brand awareness
Pindrop
Anti-fraud & Authentication Platform
includes features like Voice bio-authentication, call verification & different AI technologies for authentication
DID
Direct Inward Dialing
Basically just a phone number
API
Application Programming Interface
ability to integrate different applications; SMS API is the ability to integrate Messaging into your application
What is an endpoint
Name, Callback number, and physical address
POTS/PSTN
Plain Old Telephone Service/Public Switch Telephone Network
Think you're traditional Landline service; dedicated physical connection to the Local Telephone Network
Call Assure
Bandwidth one-of-a-kind Disaster Recovery as a Service feature
dedicated call flow adjustment in the event of Bandwidth being the single point of failure
PRI
Primary Rate Interface
Physical connection to the PSTN vs SIP which is a virtual connection to the PSTN
What are the 4 different ways that Bandwidth can provide A2P messaging
1. 10DLC
2. Toll-free
3. Short-code
4. Alphanumeric (IA2P)
VPC
VoIP Positioning Center
Basically a 911 network (Bandwidth is 1 of only 4 and routes roughly 1/3 of all E911 calls)
LNP
Local Number Portability
Ability for businesses and individuals to retain their phone number when switching providers; regulated by the FCC
Duet
Bandwidth terminology for a Bring-Your-Own-Carrier model for your CCaaS/UCaaS platform