Show:
Ethics
Critical Thinking
Customer Service
Radio System
Telephone System
100
Ethics is concerned with what is good for individuals and society and is also described as this.
What is moral philosophy?
100
This is a statement about something that can be tested and proven to be true.
What is a fact?
100
These are the two types of customers that a PST deals with.
What are internal and external?
100
These are the three types of service radios.
What are base radios, portables, and base station radios?
100
This field tells you the phone number that a complainant is calling from when they dial 9-1-1.
What is the ALI?
200
This is the behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one’s career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence (FL 911 PST SG).
What is professionalism?
200
This aims to review the data/information we are presented with for relevance, patterns, trends, etc.
What is analytical thinking?
200
This is in the eye of the service receiver.
What is quality?
200
This channel allows field units to make special requests, such as asking the Red Cross to respond to a house fire or notifying traffic management of a street light out.
What is the service channel?
200
These buttons on the telephone keypad are orange.
What are direct dial transfers?
300
This refer to rules provided by an external source, e.g., codes of conduct in workplaces or principles in religions, while this refers to an individual's own principles regarding right and wrong (must answer in the proper order).
What is ethics and morals?
300
Critical thinkers resist this.
What is manipulation?
300
It is not enough just to hear what the caller is saying, but you must do this.
What is actively listen?
300
A feature on radio consoles which allows users on different talkgroups or systems to be patched for seamless communications
What is patching?
300
With this function, you can see if someone called into an agency using a phone number.
What is the call query function?
400
Most organizations have this internal code of practice that defines the professional ethics of its members.
What is a code of ethics or ethics manual?
400
These are beliefs or conclusions about reality.
What are opinions?
400
The operator should only do this when the victim begins giving information that is not pertinent to police or fire response.
What is take control of the call?
400
All radio traffic ceases unless coming from the unit involved. All units responding will maintain radio silence when this is call.
What is a S43?
400
When answering phone calls, 9-1-1 and non-emergency calls are this.
What is ordered?
500
This by individual PSTs is viewed by the public as a reflection on that individual, their agency, and the entire profession (FL 911 PST Study Guide). Hint- 2 words
What is unethical conduct?
500
These are the four steps of critical thinking.
What are observe, reflect, record, ask relevant questions?
500
A PST should not get caught up in the this; remember that there is a human on the other side of the radio or phone.
What is redundancy of the job?
500
These talkgroups are encrypted and are shared throughout Orange County.
What are Metros 9-16?
500
When hotlining a non-emergency call, you must press this to connect all parties.
What is flash?