Competitors
Acronyms
Name that Feature
Value
What type of question?
100

The name of this competitor equals 64

8x8

100

What does PBX stand for?

Private Branch Exchange

100

is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.

What is auto receptionist or call tree

100

This value is the result of being able to deploy, manage, change without the use of a lot of resources

What is ease of use or simplicity

100

How many different communication tools do you toggle between on a given day? How do those tools integrate with each other?

What is a Situational question
200

This competitor acquired Broadsoft in 2018 to offer cloud PBX

Cisco

200

What does POTS stand for?

Plain Old Telephone Service

200

This feature places incoming calls in line to be answered while extension users are busy with other calls. The calls are distributed to the next available extension user in the order received.

Call Queue

200

This value is the result of using and paying for 1 unified tool opposed to several

What is consolidation

200

Where can I find sample phone / UCaaS questions?

Guru

300

The top complaints from this competitor's customers are: they don't offer mix-and-match pricing, mobile app is sub-par, and there are separate apps for chat, vid, phone

RingCentral

300

What does UCaaS stand for?

Unified Communications as a Service

300

This feature allows you to access your phone system from your computer. It's called a 'x' phone

what is soft phone

300
This value is the result of being able to access the company phone system from remote devices
What is scalability, mobility?
300

What’s the process for provisioning or de-provisioning phones when someone leaves or joins the company?

What is a situational question

400

This is a group of competitors that still have hardware onsite making up their phone system

on premise

400

What does DID stand for?

Direct Inward Dialing

400

When turned on, this feature has your cell phone, hard phone, and soft phone all ring at the same time

What is simultaneous ringing

400

This value is the result of updates happening in the cloud opposed to on physical hardware on-site

What is less maintenance costs, resources, future proofing, moving to the cloud

400

How do field employees stay connected to customers, prospects?

What is a Situation Question

500

This is a way to combine your existing PBX infrastructure with cloud functionality. What is it called?

Hybrid PBX, Hybrid-Hosted PBX

500
What does SIP stand for?

Session Initiation Protocol

500

Opposed to a DID, this allows employees to make and receive internal calls but not dial externally

What is an extension

500

This value is the result of calls being able to roll over to cell phones in the case that the internet goes down

What is disaster recovery 

500

How much time would you save if you could manage all your communication tools from a single dashboard?

What is an impact question