Telephone greetings
What is the first thing you say when answering the phone?
Hello
An unknown number calls and asks for your personal information, what do you do?
" politely decline."
You order food over the phone, but you cant hear the total. What do you do?
Ask them to repeat or talk louder.
Say you will pay when they drop the food off.
A polite way to ask the name of the person who is calling you.
a. May I ask who is calling?
b. Who are you?
May I ask who is calling?
You have to walk between two people who are talking. What do you say?
Excuse me.
Pardon me.
What is the last thing you say when finishing a phone call?
Good Bye
You accidently dial the wrong number, what do you do?
"Say sorry and tell them to have a good day"
If you are ordering pizza, what are two things you need to remember to tell the person at the pizza place?
Your address Your phone number What size pizza What type of crust What toppings you want Deliver or pick up
Double Bonus: Name your favorite topping
Fill in the blanks.
I'd like to ______ an appointment to ______ a doctor.
I'd like to make an appointment to see a doctor.
You are invited to your friends house but you already have plans, what do you say?
I'm sorry I already have plans.
Maybe we can schedule another day to hangout.
If you are calling someone you have never spoken to on the phone before (and who probably does not have your number in their phone), what is the first thing you should tell them after "hello?"
Your Name
What you leave when someone is out and you have to tell them something
A message
How do I find a telephone number for a local restaurant?
Telephone directory, search workplace database, Google, directory assistance.
The formal form of Can I?
May I?
Your neighbor asks you to pet sit for them, what information do you ask them before the job starts?
Their name
Are they allowed outside
where their food is (how much/times food they eat)
How many times a day do you need me to come over.
Are they on medication.
What do you say when someone is not available (formal).
a. I'm afraid Ms. Smith isn't available at the moment.
b. Hang on! No, Ms. Smith is not here right now.
I'm afraid Ms. Smith isn't available at the moment.
What should you not say to someone on the phone?
Do not swear or get angry. Simply excuse yourself and call back when you are calmer.
What types of food can you order over phone?
Double Bonus: Name a food app?
List types of cuisine
There is more variety on the food apps but you must pay by credit card
The feature that allows you to place a caller on hold and accept another call.
call waiting
How would you request space, when you are feeling overwhelmed?
I will get back to you in 5 minutes.
I am going to go for a walk/room.
I just need to clear my head.
What is one problem you might have when talking on the phone to someone and how would you fix it?
Any problem and solution.
You get in an arguement over the phone, what do you do?
Go to private area.
Say " lets talk in person"
Should you have a flyer in front of you when ordering a special?
Double bonus: Where can you look up a flyer if you don't have a physical copy?
Yes if possible there might a code or word that will give you a cheaper rate for the food order
You can look up the restaurant on the internet and sometimes there will be an online flyer.
This feature allows you to see the caller's telephone number
caller ID
What were the first words spoken into the telephone?