Telephone greetings
What is the first thing you say when answering the phone?
Be creative
An unknown number calls and asks for your personal information, what do you do?
" politely decline."
You order food over the phone, but you cant hear the total. What do you do?
Ask them to repeat or talk louder.
A polite way to ask the name of the person who is calling you.
May I ask who is calling?
You have to walk between two people who are talking. What do you say?
Excuse me.
Pardon me.
What is the last thing you say when finishing a phone call?
Be creative
You accidently dial the wrong number, what do you do?
"Say sorry and tell them to have a good day"
If you are ordering pizza, what are two things you need to remember to tell the person at the pizza place?
Your address Your phone number What size pizza What type of crust What toppings you want Deliver or pick up
Double Bonus: Name your favorite topping
You call for an appointment what do you say?
I'd like to make an appointment to ____
You are invited to your friends house but you already have plans, what do you say?
I'm sorry I already have plans.
Maybe we can schedule another day to hangout.
If you are calling someone you have never spoken to on the phone before , how do you proceed?
Give an example
What you do when someone is out and you have to tell them something
Leave a message
How do you find a telephone number for a local restaurant?
Telephone directory, search workplace database, Google, directory assistance.
A formal way to replace "Can" in conversations
May I? Is it possible, Could..Might..Shall...Would ..
Your neighbor asks you to pet sit for them, what information do you ask them before the job starts?
Their name
Are they allowed outside
where their food is (how much/times food they eat)
How many times a day do you need me to come over.
Are they on medication.
What do you say when someone is not available
I'm afraid ______ isn't available at the moment.
What should you not say to someone on the phone?
Do not swear or get angry. Simply excuse yourself and call back when you are calmer.
Name 5 food apps we can use to order
List types
The feature that allows you to place a caller on hold and accept another call.
call waiting/ hold
How would you request space, when you are feeling overwhelmed?
I will get back to you in 5 minutes.
I am going to go for a walk/room.
I just need to clear my head.
What is one problem you might have when talking on the phone to someone and how would you fix it?
Any problem and solution.
You get in an arguement over the phone, what do you do?
Hmmmmm
How do we reserve a table over the phone?
Demonstration
This feature allows you to see the caller's telephone number
caller ID
What were the first words spoken into the telephone?