DO'S
Always acknowledge the person you are conversing with
What is Greeting?
Let them have the time to express their concerns without cutting in
what is interrupting/interruption
its the first thing you see or hear and it often times last. (a long time)
what is first impression?
you should answer within *blank* rings
what is three?
They will hear it over the phone even though they can't see it.
What is smiling?
never answer if you are doing these
what is eating, drinking or chewing gum?
Learning business telephone etiquette is essential because it is considered a
what is basic customer service?
It's easier for you because you can use your hands to multitask while talking on the phone.
what is speakerphone?
It requires the use of your ears and it is a good skill to have.
what is listening?
do not let the *blank* and *blank* from the customer affects you
what is negative and anger?
Those who often speak can master the art of talking.
what is enhancement of communication skills?
You'll want to file a record post-conversation, and these will be immensely helpful
what is notes/note taking?
to make known who you are and who you work for
What is Identifying/Identification
never do these directly in the microphone
what is coughing, sneezing and throat clearing?
it makes it even better
what is enhance customer experience
A key difference between professional and personal phone calls is obvious******
what is language
enunciate your words so the person will understand what you are talking about.
what is speak clearly?
do not do this loudly in the microphone
what is breathing?
When someone is rude to you on the phone, your immediate reaction may be to put them in their place but you must remain
what is cheerful/remain cheerful