Show:
general information
multi-word verbs that are commonly used in telephone conversations
multi-word phrases ff that are commonly used in telephone conversations
messages
wrong numbers
100
Why is it difficult to make phone calls in a foreign language?
You can't see the person you are talking to, their voice might be unclear, and you might find it difficult to find the right words
100
How do you say"bleiben Sie dran"
hold on
100
How would you say: "Kann ich mit Mr.X sprechen
Can I speak to Mr.X, please
100
How do you say:"Kann ich eine Nachricht hinterlassen?
Can I leave a message
100
How would you say: "Sie muessen die falsche Nummer gewaehlt haben
you must have the wrong number
200
Why is it important to use the right level of formality when telephoning?
if you are too formal people will not feel comfortable if you are too informal, people will think you are rude
200
How do you say"ich verbinde Sie/ich stelle Sie durch"
I"ll put you through
200
How would you say: "Kann ich einen Termin ausmachen?"
I'd like to arrange an appointment
200
How would you say: "Kann etwas ausrichten?
Can I take a message
200
How would you say: "Ist das nicht 5568790?
Is that not 5568790?
300
Which words can you use to show politeness?
would, could, please, thank you
300
How do you say"Wenn Sie nicht verbunden werden, werden Sie zurueckgerufen werden"
if you can't get through, we will call you back
300
How would you say: "Wann wuerde es fuer Sie passen?"
When is it convenient for you?
300
How would you say: "Koennen Sie ihm sagen ,dass...
Could you tell him that...
300
How would you say: "Es tut mir leid. Ich muss die falsche Nummer gewaehlt haben.
Sorry about that. I must have dialled the wrong number.
400
What should you do if you do not understand something on the phone? Which phrases could you use?
you should ask for help, for clarification: you should ask to repeat the word, number or phrase. example: .could you repeat that, please .could you speak a little bit more slowly .would you mind spelling that for me?
400
How do you say"Mit wem spreche ich?"
Who is calling, please
400
How would you say: "Ich koennte am ...um...kommen"
I could make iton Wednesday at ...
400
How would you say: "Kann ich Ihre Telnummer haben?
Can I take your number?
400
How would you say: "Fuer die Zukunft, seine direkte Number ist 5558770.
His direct number is ...
500
It's important to use the right level of formality; so what should you do?
You should use: could, can, may or would when you make a request: 'Could I speak to Jason Roberts, please?' 'Can I take a message?' 'Would next Wednesday be okay?'. You should also use please and thank you or thanks very much whenever you ask for, or receive, help or information.
500
How do you say"Tut mir leid, er ist nicht da/ in einer Sitzung..."
I am afraid, he is not available, he is in a meeting
500
How would you say: "einen Augenbliock bitte, Ich werde nachsehen, ob er da ist"
Just a second-I'll see if he is in.
500
How would you say: "Ich werde es ihm ausrichten
I"ll make sure he gets the message
500
How would you say: "Tut mir leid
Sorry to have troubled you.