Encore
What is the tran code for a regular checking deposit?
54/540
What F key displays the activity when you go into an account?
F8
What is the monthly fee for a MaxMoney account?
$9.95
How long is the timer on the vaults in the back?
15 minutes
What do you do when the light turns on?
Go cover the drive through
What is the tran code for a regular checking withdrawal?
87/870
When a customer asks for their balance, which amount do you give them?
Current Ledger Balance
What is an analyzer?
A brief questionnaire to find the best account for the customer.
What is the all-clear signal?
One CLOSED sign on in the drive thru
What do you do when a business bag is off?
Check the agreement, and call if needed.
What is the tran code to close an affiliate account?
75
How to find debit cards that are preprinted?
AC40
How much do you earn when you sell an ONLY Mastercard credit card?
$14 initially, $20 once activated - $34 total
Who is our security officer?
Chuck Roonan
When a business drops bags what do you do?
Write them in on the day drop paper.
How do you write up an offage IN CASH for a business deposit?
111 MAIN VLT business name and bag number.
Name 3 deciding factors to look at when placing a hold.
1. Date opened 2. Avg collected 3. Number of NSF
A customer asks for a new debit card due to fraud and a printout of their activity for the last month; what product/service would you recommend?
Alerts, eStatements
What is the code to arm/disarm the ATM?
3219*
A teller has 2 clips of 20s, 1 strap of 5s, a clip of 10s, and 6 clips of 1s in their bottom drawer. How much do they have in wrapped cash?
$1,900
How do you find the check cashing list?
Favorites, quick links, checks to cash list.
On an account that says S or P next to the name what does that mean?
P- Primary
S- Secondary
What is the referral model?
1. Build Rapport 2. Identify a need 3. Question w/ benefit 4. Recommend/Refer 5. Gain agreement/transition
What form do you fill out if you give the wrong customer information?
The security incident report.
What are the 7 crucial systems?
Encore, Banking, Outlook, Teams, Central Archive, Centranet, Check Image Display