customer
whats one thing we do when the customer walks in
stand up
what are the things you need when someone wants to go into their safe deposit box
ticket in/out their key and our key
the vault should be what at the end of the day
key locked and twisted
if they need help opening an account what do you tell them
our platform staff can assist you with opening your account
what is the system called where we can see other checks that the customer has checked
Image Capture
what is group mode for
Group mode should be used when you are doing several transactions in one, such as splits, cashing multiple checks or doing a deposit with cash and Trustco checks.
if a customer who is not a trustco customer wants change can you help them out
maybe in another branch but here you do not
what is a general ledger credit for
GL’s are used to place money into accounts owned by Trustco Bank. (Ex. If we are collecting a fee from a customer, we have to put the money somewhere.)
when does OFAC need to be ran
When a customer is purchasing a bank check for any dollar amount we need to run the payee’s name (the person who the check is made out to) through OFAC, or when a non-Trustco customer is cashing a Trustco check in the amount of $1,500 and more
can a customer open in an account with only their ID AND $50 DEPOSIT
yes thats all they need
What are 3 IDs we dont accept
Social Security Card Passport ID Card Green Card
whats the process when your till is short
You will need to fill out a General Ledger Debit Teller Difference Ticket and a Cash Out.
what are two things the customer can do over the phoine and in person
order new card and stop payment
what are the 7 points of eligibility on a check
Date, payee, numeric amount, written amount, drawee bank, payee signature, MICR
what are all the categories under checking transactions
DDA/ regular deposit cash on us check cash other bank check savings account deposit loan regular payment general payment teller journal balance till