ACCOUNTS1
Accounts2
AUDIT2
Audit2
Red Flags-Risk
100

What account is our free account?

Smart Checking

100

When opening a preferred savings, what does the customer need?

$1,000 new money. 

100

(a) When and (b) up to what amount can tellers and/or PRBs sign Cashier’s checks?  

A) After 180 days of employment

B) Up to $2500.00 

100
What is your drawer limit (not on a TCR), Thursday through Saturday? 

$12,000 dollars



100

True or False:

If someone comes in and wants to wire $100,000 but does not have all the wire instructions, and has to keep making phone calls, or wants the wire to be sent asap. You can process the wire without further questions. 

False- because the person should have all the wire instructions, and the person could also be being scammed. You should always ask more questions if someone seems off or on edge. 

200

What is the minimum to open a Dream Builder account?

$25.00 

200
Who has full access to an account?

owner/signer

200

If a teller and/or PRB offage occurs, when must a Teller Difference Report be completed? Who must receive and/or sign the report if the offage is over $100?

Teller and/or PRB Differences of $20 require a report be completed the same day as the offage. 

If the offage is over $100 the Teller and/or PRB, Supervisor, and Risk Manager must sign the report and Internal Audit should receive a copy of the report on the same day as the offage

200
Endorsements are extremely important because it makes the check negotiable. The first endorsement must always be the _____. The last endorser is the person negotiating the check and receiving the _____. They are also legally ______ for the check if it is _______. 

Payee, Cash, Responsible, and Returned. 

200

If someone calls in and wants information about an account but cannot answer questions to verify their information. Should you proceed in giving information?

No- because the person on the other side of the phone could be someone else trying to get bank information. This could also lead to fraud if information is provided. 

300

What are the HSA contribution limits for 2024?

Individual: $4,150

Family: $8,300


300

What is the limit of savings transfers online, before there is a fee?

6

300

true or false:

When Audit is here, and in your window, you should always no matter what, remain at your window. 

True


300
True or False:

Money bought from another teller does not need to be verified before putting it into your teller drawer? 

False 

300

What are two warning signs that someone is dealing with fraud? 

-someone on the phone not telling someone why the need cash.

-If there's typos in an email 

400

To close a CD before maturity, what is the fee?

Six months interest and a $50 penalty. 

400

What are the current CD specials as of 1-4-2024, and what is the minimum balance?

11-month, 17-month and 23-month. 

$1,000.00

400

What is your drawer limit (not on a tcr) Monday through Wednesday?

$10,000 dollars

400

When you receive a cashier's check in a deposit or for cash from a customer that exceeds $2,500.00 and is from outside F & M market area and not drawn on F & M bank, what do you do? 

Fax or scan a copy of the check to Kent or Ashley (risk department)

400

If a robbery were to occur what code do, we use when making a phone call.  

"Is Mr. Robinsons $50.00 account overdrawn?"

-Code 88 if it's not

500

what are the three qualifiers of the loyalty reward checking? 

1- 20 point of sales

2- deposits of 25,000 or more between accounts

3- E-statements

500

What accounts require you to have E-Statements?

BUCKS BACK AND LOYLATY REWARDS

500

a) Who can cash a check payable to a business?

b) Can you deposit a check payable to a business into a personal consumer account? 

a) no one; must be deposited 

b) no; the check must be deposited into the business account. 

500

What information is needed in the memo line?

First and Last name of the person conducting the transaction. 

500

During a robbery, what are four things to remember?

-Remain calm and do as instructed

-Activate your silent alarm

-Try to include "bait back" in the money 

-Memorize characteristics and features about the robber