Show:
HAVE WE EVEN SOLD THIS?
RODDY RICCH EEE ERR
New System New Me
RISKY BUSINESS
SALE SALE SALE!
100
3 different types of Telstra Business Services offered

Digital Marketing

Business Tech Services

Cyber Security Services

100

Cost of XBOX Series S & Series X?

Series S - $33/month

Series X - $46/month

100

When is the Cease Sale for Siebel Post-Paid plans?

2nd of March

100

How many contacts can a Sole Trader account have?

ONE. No full authorities allowed. Only the Sole trader is able to make changes.


Sole trader accounts can only have a LEGAL LEASEE

100

How many months do Gold members get free on Binge?

3 months! All tier members get 3 months!

200
System we use to process these orders

Telstra Apps Marketplace

200

How much is the Game Pass Ultimate standalone?

$15.95/month

200

Who is the best "Top Gun" Our Knowledge Leader?

COLIN "TOP GUN" CHAN

200

How long is the wait for the NBN HFC NTD shortage?

8 weeks!

200
How many Telstra Plus points for ordering a XBOX?

15,000 Points!

300

3 features of Telstra Buisness Tech Services

(EG. 24 x 7 Support)

*REFER TO CIS*

300
What makes a customer not eligible for a XBOX sale?
  • Pre-paid customers
  • Small-business tagged customers
  • Telstra Enterprise customers
  • Premier Business customers
  • Legacy customers
  • Customers with no active service in their Post-paid account
300

What needs to be done before you can close off a Console case? (2 answers)

Close unfinished tasks & callbacks.

300
Can we port in a Boost number to Telstra? & Why.

No, because boost numbers already use Telstra systems and are NOT port-ins.

300

When does the $50 monthly credit on the XL plan end?

1st of March!

400

Name a current offer for the Telstra Digital Marketing plans.

50% OFF ALL digital marketing plans.

400

How many Telstra Plus points does a XBOX controller cost to redeem?

29,000 Telstra Plus Points.

400
Steps in processing a Siebel Post-Paid CHOWN to Console Prepaid

Activate Prepaid in Console

Disconnect number in Siebel

Change FNN in Console

400

How many permanent staff team members do we have?

14!

Kenny, Luke, Dayne, Marcos, GC

Wayne, Tam, Pranvav, Tayla, Tyler

Colin, Jolin, Steph, Luca

400
How can a customer get the $30 XS plan?

They MUST present a valid HEALTHCARE card. No exceptions.

Details entered in concession tab.

500

Difference between SEM ( Search Engine Marketing ) & SEO ( Search Engine Optimisation )

SEM - Pushes the website straight to the top of the search results with "ad" next to the website.

SEO - Optimises the website based on google rules and regulation to push website to the top result organically.

500
Name EVERYTHING that comes in the XBOX box
  • Xbox Console 
  • 1 x Xbox Wireless controller + 2x AA Batteries
  • HDMI and Power cables for console
  • Quick Start Guide
  • Monthly subscription to Game Pass Ultimate, which includes: Xbox Live Gold, Xbox Game Pass for Console and PC, and EA Play 
500
How do we activate a prepaid for a Console Company account?
WE CANNOT!


Company accounts do not have an account owner and therefore cannot activate prepaid services! They only have full authorities.

500

How much was the team dinner at the Sporting Globe? (Correct if you guess within $30)

$680!

500
What is the MBB offer for Small Business customers (HFC OFFER).

$25 off for 12 months on the $75 MBB plan.