Color Codes
This color represents buried electric lines
Red
This is the best way to determine the depth of an existing utility
Pothole
You must call in your locate request at least this far in advance of excavation
3 Working Days
Tennessee Once Call was established in this year
1983
You can report violations of the underground utility damage prevention act online to this organization
Tennessee Public Utility Commission
This color represents buried gas lines
Yellow
The width of the utility plus 24” inches on either side
Tolerance Zone
Operators are required to close out tickets in this system
Positive Response
If you don’t have access to a land line or a computer, you can enter E-tickets and view positive response through this
Tennessee811 app
If you are found in violation of the Underground Utility Damage Prevention Act, your first offense results in this
Mandatory training
This color represents buried water lines
Blue
You must do this if after 72 hours, all utilities have not responded to your original locate request
Submit a second request
Your ticket is valid for how many days before an update is required
15 Calendar Days
Utilities have this amount of time to respond to an emergency ticket
2 Hours
Violations deemed the result of gross negligence or willful misconduct will result in this penalty
Safety training and penalty up to $5,000
This color represents buried communications lines
Orange
If you damage a buried gas facility during your excavation, you are required to do this
Contact 911, contact the utility operator
These are the three ways to enter a locate request
Phone, E-ticket, GeoRemote
If you do not agree with a violation you received you can dispute through this process
Appeals Process
This color represents proposed excavation location
White
By law, Operators are required to submit damages to this site
DIRT, Damage Information Reporting Tool
Operators must respond to design tickets within this amount of time
15 days working days
The Tennessee Underground Utility Damage Prevention Act was signed into law in this year
1978
This is the number one violation reports in Tennessee
No one call ticket