Present Simple
Complete the sentence:
“The billing cycle ___ every 30 days.”
Answer: runs
Complete:
“I am ___ (locate) your previous invoice.”
Answer: locating
Complete:
“You ___ (call) us earlier today.”
Answer: called
Choose correct tense:
“Your service (is / was) restored an hour ago.”
Answer: was
“I send you the email right now.”
Answer: I am sending you the email right now.
Choose the correct option:
“The system (require / requires) a valid ID.”
requires
Correct the sentence:
“I check the notes right now.”
I am checking the notes right now.
Correct:
“The technician come yesterday.”
Answer: The technician came yesterday.
Complete correctly:
“I ___ (send) the receipt while we were speaking.”
Answer: sent
“The payment process yesterday.”
Answer: The payment processed yesterday.
OR
The payment was processed yesterday.
Correct the sentence:
“Your contract expire next month.”
Your contract expires next month.
Choose the correct option:
“We (update / are updating) the system at the moment.”
Answer: are updating
Choose correct option:
“The payment (did / was) declined.”
Answer: was
Correct the sentence:
“I am transferred your call yesterday.”
Answer: I transferred your call yesterday.
“Your balance increase last month.”
Answer: Your balance increased last month.
Complete:
“Late payments ___ a reconnection fee.”
Answer: generate
Customer asks: “Why is it taking time?”
Respond using Present Continuous.
“I am verifying the details with the billing department.”
Ask a clarification question in Past Simple:
Customer says: “I spoke with someone before.”
“What did the representative tell you?”
Complete with correct tenses:
“The system ___ (update) automatically, and I ___ (monitor) it now.”
Answer: updates / am monitoring
“I am explain the charges to you.”
Answer: I am explaining the charges to you.
Create a policy explanation using Present Simple.
“The company sends reminder emails before the due date.”
Explain why this is incorrect:
“I am believe that is the issue.”
“Believe” is a stative verb and does not use continuous form.
Correct: “I believe that is the issue.”
Create a sentence explaining a completed action on the account.
“I submitted the adjustment request this morning.”
Create a full response using Past Simple + Present Continuous:
Scenario: Customer updated their card yesterday. You are checking if it saved correctly.
Sample Answer:
“I see that you updated your card yesterday. I am checking now to confirm that it saved correctly.”
“Yesterday I am call you and leave a voicemail.”
Answer:
“Yesterday I called you and left a voicemail.”