RECONNECTS
Fee for same day reconnect for 1 Phase meter
What is $51 + tax
These tips can be sent online or by mail
What is Energy Saving Tips
$26 monthly fee
What is smart meter opt out fee
Customer can designate a family member, friend, or person from a community agency to be this
What is Safety Net
A company rep divulges customer PII data to a caller without the customer initially verifying the information
What is Reverse Verification
The amount to pay when trying to get reconnected
What is the full past due balance
This tool shows Monthly, Weekly, Daily, and Hourly break down of usage
What is the Interval Data Graph (IDG)
This happens after attempting to exchange the meter 3 times and not getting access
Receive a copy of a delinquent bill
Notification of a Cut for Non-Pay (CNP) Risk
Notification of Outage (with Life Support)
What can Safety Net receive for a customer
Name, Address, Phone Number, SSN, Government Issued ID, Payment Information
What is PII data
Summer 2:00pm
Winter 3:00pm
What is same day Turn-On & Reconnect Cut-Off Schedule
Adjust thermostat
Switch to LED bulbs
Use ceiling and oscillating fans
What is ways a customer can save on their energy bill
TEP: $43.00 UES: $47.00
What is the one time meter exchange fee
SFPPTACT
CUSTNAME
What are the characteristics when sending out letter for Safety Net Partner
What school did you attend in sixth grade?
What town was your first job?
What was your childhood nickname?
What are security questions
Fee for (NATP) next business day reconnect for 3 Phase meter
What is $79 + Tax
This appliance should be serviced after each use
What is the dryer
This must be attached when placing the FA for the AMI Meter upgrade
What is the appointment
The contact type when sending letter for Safety Net Participant
What is SAFETY NET PARTICIPANT
The department you contact to verify details when PII data is missing or incorrect
Who is the Credit Depart Department
Green button start
What is the process used when reconnecting service for customer and SA is now stopped
This website is exclusive to TEP MyAccount customers when purchasing energy-saving products
What is TEP Market place
No Same-day appointments
Five (5) business days prior to the read date
On the read date
Two (2) business days after the read date
What are appointment guidelines
The name and phone number for Safety Net
What needs to match for a Safety Net when re-using a person ID
This is the only thing that can be verified if one is the account
What is Access Pin