Tekion Terminology
This term is used when referring to customers of Tekion, dealerships we have entered a partnership with.
Dealer Partner
These channels in Teams are great when you are onsite with a Dealer Partner and need help with specific workflows or settings and want advice from anyone in the channel.
What are the Ask Channels?
This document is used when creating an over the counter sale to any retail, wholesale, or internal Parts customers.
This app is used to monitor parts inventory, create parts kits, monitor supersessions, and run inventory bulk updates.
What is Parts & Inventory?
This app is used to take payments for service ROs or parts Sales Orders.
What is Cashiering?
This is a live environment where the dealership is fully functional.
What is the Prod (Production) Environment?
This site is a great resource for looking up information on internal processes, or information on the Dealer Partner you're preparing to visit.
What is Confluence?
This document is used to create orders from OEMs or 3rd party vendors. Special and Stock orders can be created, as well as Miscellaneous and Sublets.
This app is used to view or edit customer information including, including but not limited to: Tax percentages or exemptions, customer price codes, charge account limits.
What is Customer Management?
What is Parts Receiving?
We use this environment to build stores and train dealers before going live.
What is the PreProd environment?
This app in ARC houses all Dealer Partner facing articles and some internal articles to assist in settings and app workflows.
What is Knowledge Base?
This document is created when you need to order a part for a specific customer, whether it is created through a Sales Order, Repair Order, or in its standalone application.
What is an SOR (Special Order Request)?
This app is used to create front counter sales for retail, wholesale, and internal customers.
What is Sales Orders?
This app is used to add or modify bins in warehouse locations, create and print labels, change bin locations of parts, and run bin reports.
What is Warehouse Management?
This is the local instance or local environment where developers can deploy codes to test and verify if the code flows are working fine.
What is the Stage environment?
This page in Confluence has multitude of tasks and workflows with videos attached, for Parts processes specifically.
What is the Parts Training Guide?
This type of sale does not affect the inventory count, and will only push the charge to the customer for the part bought at a dealership nearby or an Autozone, O'Reilleys, etc.
This app is used to sell or quote parts on a service RO or service Quote.
What is Parts RO Sales?
This app is used to create increase or decrease adjustments for on hand quantities of inventory parts.
What is On Hand Adjustments?
Instead of using the word customizable to describe our platform, we should use the word ____.
What is configurable?
This page in Confluence has links for all OEMs we integrate with to view specific integration points and process documents.
What is the OEM Runbook?
What is an Unusual Sale?
This app is used to create returns for dirty cores to the manufacturer, view previous core returns to manufacturers, adjust core quantities, or change core bin locations.
What is Core Management?
This app is used to view all negative on hand transactions and parts with an overall negative on hand quantity.
What is Negative On Hand?