Charging
Support
Trade-in
Miscellaneous​
100

True or false

Tesla Canada Energy Advisors now offer online quotes?

False - there are no energy products in Canada yet

100

What is the recommended method to book a service appointment?

From the Tesla app

100

True or false

Customer can trade-in their current lease to save on taxes with their new Tesla?

False

100

When does the Quebec incentive (8000$) supposed to end?

March 31st 2022

200

How many superchargers are available globally?

30 000+

200

How do you restart the Touch screen on a Model 3?

Park, hold scroll wheels for 10 seconds until the screen turn off (car reboot will take 2-3 minutes)

200

What is the best method for a customer to know their trade-in's value?

From their portal

200

True or false

Heated seats use less energy than the cabin heater?

Yes

300

What is the highest charging speed (KM/H) possible for Models 3 RWD using a wall connector ?

48 Km/h

300

What could you do if the adapter is jammed in the charging port?

You could pull the string in the rear trunk

300

When does the trade-in offer expired?

30 days or 1600 km (whichever comes first)

300

How much time Tesla recommend to pre-conditioning your car before driving during cold weather?

Between 30 and 45 minutes. You'll receive an notification when your car is ready to drive

400

What is the estimate cost, per Kilowatt, for a supercharger?

0.26$/Kw

400

How do you do a power cycle on a Model 3?

Shift into Park. On the touchscreen, touch 'Controls' > 'Safety & Security' > 'Power Off.', wait 2 min and press the break

400

What is the e-mail address if you have more questions regarding trade-ins?

AcquisitionSpecialists-CA@tesla.com

400

True or false

A customer could register his car with two names but only apply with one name for financing?

True. But depend of the lender