Show:
Communication
Communicate/listen
Professionalism
Listening
Etc.
100

Why do we communicate?

Share info, create relationships, persuade, and entertain others.

100

Is there a difference between hearing and listening?

Yes, hearing is an innate ability and listening is a conscious action

100

What are ethics? What shapes your ethics?

Principles of right and wrong; personal experiences and environment

100

What is the most common form of communication?

Listening


100

Describe upward, downward, and lateral communication styles.

Upward: Teacher to principal, lateral: teacher to teacher, Downward: Principal to teacher

200

What is casual sharing of information with no customs or rules of etiquette?

Informal communication

200

What is goodwill in business?

Having a positive attitude towards others

200

What is etiquette?

Rules or behavior for a particular place or situation.

200

What type of listening is used when trying to remember a message

Active listening

200

What are three ways to resolve a conflict with workers?

Listen and talk with coworkers, identify underlying cause of the conflict, focus on issues or behaviors, think objectively, be willing to admit mistakes and apologize, avoid assigning blame, do your part for solution

300

What is a barrier to communication?

Anything that prevents clear, effective communication

300

What is globalization?

Integration of activities among nations in areas such as commerce and culture

300
What are 3 examples of nonverbal symbols?

Body language, touching, personal space

300

What are three types of listening?

  • Casual, Active, Informative, Evaluative, Emphatic, Reflective
300

What are the first two things to do when successfully managing a team?

  • Having a plan and knowing team roles
400

What is communication and provide example.

  • Communication is sending and receiving messages that convey information, ideas, feelings, and beliefs. Ex: Texting
400

How is the internal communication barrier….educational background…a barrier?

  • People may feel they do not have to listen to other because they do not have the same education level.
400

What are two indicators of having a professional attitude?

  • Keep an open mind, refrain from making judgements, be slow to take offense, do not make assumptions, give others the benefit of the doubt
400

What are two barriers to effective listening?

  • Attitude about the topic, Attitude about the speaker, differing opinions, Assumptions, Environmental Distractions
400

What are 2 key steps to resolve conflicts with coworkers?

  • Be willing to admit mistakes and apologize; avoid assigning blame
500

What are the 5 parts of communication process

Sender, message, channel, receiver, feedback

500

 When does cross cultural communication occur?

  • People from different cultures share messages
500

Provide an example of how customs/etiquette differs from U.S. to a different country.

  • Americans are punctual on time where some countries are not.
  • In foreign countries, people take time to eat
500

What are two things effective listening entails?

  • Focus on main idea, evaluate message, take notes, provide feedback
500

What are the first 3 problem solving steps?

Identify the problem, and describe the effects of the problem, brainstorm solutions