OFFICE ETIQUETTE 1
What is the first thing you do when you come in for your shift?
Check the cover sheet/check in with a supervisor
What do you do if you come in for work and no one is in the office?
Text or call a supervisor.
What is our time policy for event set ups and equipment loans?
48 hours in advance
How do you transfer a call?
Transfer - extension - transfer
Who can drive the big van?
Staff only
The phone rings. How do you pick up?
"Academic media services, (your name) speaking, how may I help you?"
Who do you notify when you call out of work or will be late to a shift?
At least two supervisors.
How much time in advance do we complete event set ups?
1 hour
What questions do you ask when a professor calls for help?
Name/location
What is the issue/what are they trying to do
Do they need immediate assistance/are they in the middle of class?
True or false: If I come in late for a shift, I can still put my whole shift on my timesheet.
False
What do you do when you receive a personal phone call at work?
Step out of the office to answer. No personal calls at work!
If you are working, where do you sit?
In the front, not the back.
What is the process of loaning out equipment when someone comes to pick it up?
Fill out the loan request form with their name, email, banner ID, date issued, date of return as well as their signature.
Where do you check to see what equipment is in a classroom?
See the classroom grid on the wall OR 25Live
Who do you contact if you are interested in working over school breaks?
Morgan Victor
When are timesheets due?
Every other Tuesday, 11:59PM.
How many weekends are you required to sign up for?
Two
An event ends at 8:30PM and our equipment needs to be picked up. Is it okay to leave the equipment there for morning shift to pick up?
Absolutely not*. Equipment should never be left in spaces overnight nor left out in the office. Equipment must be returned to their proper storage.
*unless specified otherwise by supervising staff
A professor calls saying the computer isn't working or projecting. What's the first thing you look for?
Is the computer on? *not to be confused with the preview monitor!
When can you use the van?
During work hours only when going on a job.
What is the proper footwear when at work?
Closed-toe shoes
Other than checking the cover sheet and checking in with a supervisor, what is another important office rule?
One person must remain in the office at ALL TIMES. Someone must be available to assist in classrooms, troubleshoot and receive phone calls.
What type of equipment do we loan out? (Name at least 3)
Cameras, tripods, projectors, screens, speakers, adaptors, clickers, voice amplifiers
Sound is not working in a classroom. Name at least two things you would check.
- Is the sound on the Crestron muted?
- Is the computer on the right output?
Name all 6 staff members and their roles.
Vincent - media technician
Morgan - media presentation specialist
Cory - senior media technician
Paul - computer graphics specialist
James/J* - academic media technician