States
Procedures
100

Name 3 Title Holding States

Montana, Missouri, Wyoming, Georgia, Oklahoma, Michigan, Kentucky, Maryland, Minnesota, and New York

100

Where would you obtain a 10DPO for a Carvana Loan?

Bridgecrest API tool

200

What documents are needed if a customer does not have a lien on their trade in the State of California?

Identification, Odometer, ADD Registration, ADD Title Check, Front and Back of Title

200

What are the requirements for a formal 10DPO?

Customers Name or Vehicle Information

Loan Account Number

Per diem

10 day payoff amount

Lien Holders Overnight Address

Requested and Good Thru date

*Late Charges/past dues over $10

300

What is not an overnight address and why ?

Not a PO box and we do not deliver thru FedEx

300

What are the 2 verification systems for a 10DPO?

Dealer Track and Routeone

400

True or False. Leased vehicles can go through STC

False

400

What system would you use to obtain a 10DPO for Wells Fargo?

RouteOne

500

Manual Appraisals are reviewed within how many business hours of submission?

48-72hrs

500

What is the only Lien Holder we can not accept a verbal payoff from ?

VW/Audi