Domains
Where can you check which profile a Master Agent has?
Agents---Websites-Agent Web Site Acess
Where can I check the website a customer has been using?
Go to ed.apps url player.
Which options do we offer? For how much?
We offer two options
Standar Live Wagering Coredata Ngame $3.5
Live Wagering Plus Ezlife $5.5
How do you cancel a wager and how will it appear?
You go to the upper right corner input the EZ TICKET number from ABI and click cancel.
Cancelled/ PUSH
Where do you enable live dealer for the first time?
If it is the first time you should transfer him to a supervisor for pricing details.
Otherwise, Abi-Agents-Product access
How do you assign a domain?
On agent website access click on Add.
All websites must be assign to the MA
Website and backup must match and you must do it one at a time.
What can I see at the agent logons log?
You can see the last 5 websites the player has used to login as well as his IP
What should I do if a MA is offering it for the first time?
If it is their first time making the changes you must transfer them to a sup for pricing details.
How can a customer make duplicate bets?
By increasing the maximum offer over the maximum straight
How do you limit Black Jack on live dealer?
You can not limit specific games offered. You can only edit daily and weekly limits.
How many profiles are assigned to the Agent?
We assign profiles to MA agents.Only on excepcional occassions we assign to subs. Like with Bruce Wayne as he has so many subs.
In that case we will give him 2 domains free of charge
How should you help a customer who says that 2 of his player are actually the same?
Reports ---History---login History
Copy Ips
Go to what is my IP .com
What is live wagering status for?
You can see how many are active
You can check the type they are using
You enable and set the type
Where do you limit props?
What is the losses limit? How do I increase it?
5k. You need authorization from upper managment, besides you need to send 10% of the increase upfront
Can I use my own profile?
We need you to send the name servers.
If they do not know then we need the cloudfer information. Customer needs to send websites, account and password where he logs to retrieve information.
Once we finish, we advise him so he can change his password.
To buy a domain is $50
What can I check at the IP access log report?
The number of hits and bets using an specific IP
How do you disable a specific grouping?
Go to Ngame
Click on disable all markets
Write $1 for max min and bet
What can you limit under settings?
Straight, parlay, win, underdog max and min limits
What is the entire process to buy new profile?Include who should be notified.
It is a one time payment of $250.
Send agent to Gotodaddy.com and check the availability of the URL
Make the depositIf the agent doesn’t have the money in the account yet, tell him you will be starting the process. However this wont be applied to your accunt until the money is deposited.
Choose the skin at https://war.crvpn.org/skins/
Let know the customer it takes 24 to 48hours
Once the cx contacts you knowing the url is available and the skin code he wants to use. Then you start the process sending a request to the developers.
Then, you send an email to billing informing of what the customer wants.
Name 6 ways in which we can see a players IP
URL accesss
Agent Logons Log
Ip Access Log
War: Reports: History: Login History
On the wager history on the players tab Or going to WAR clicking on the Player
DGS history wager
How do you disable ESPORTS?
To disable them you need to go to the ESPORT categoryand them look for them in other categories. Usually they have a weird name such as 4x5 , 2k, coredata, etc
What is the procedure to follow in case of a misgrade?
You need to give both ticket # and EZ# to an OS
Plus:
Date and details.
2 links with results.