Communication Skills
When is the best time to solicit feedback?
When is immediately?
DORA
Digitial Operational Resilience Act
Name two teams accountable for implementing QBRs to support third party oversight
Who is Vendor Management and Global Outsourcing?
Principle stating you should tackle your most challenging or difficult task first
Eat that Frog
What is a two-word phrase describing the act of paraphrasing what someone said to show you’re listening?
What is Active Listening?
RCSA
Risk & Control Self Assessment
This group is responsible for executing enterprise risk assessments on business processes, third party vendors and systems
Enterprise Risk Operations
Strategy involving blocking out chunks of time for specific tasks, treating them like appointments
Time Blocking
In an email, where should the ‘punchline’ be found?
When is as soon as possible
RACI
Responsible, Accountable, Consulted, and Informed
These teams play key roles in supporting first line Global Expansion efforts
An end-of-the-day ritual involving listing out your top three priorities for tomorrow
Top 3 Method