Moves
The status you should never use when pushing a move in/out object forward.
This department investigates no water calls.
What is AMI Dispatch
This is how to find case logs on a case in front office.
What is scroll down to the case log section.
The date the NSF fee was added to this account. 10235878
What is 07/11/2024
Found at the very bottom of the Account Party page for every customer
What is Extended Properties
The term used to describe the situation when a new move in has been created before a previous move out has completed.
What is a move on top of a move.
This department should be notified via a customer request case, when a customer has been reported deceased.
What is Collections
This case and status is used to submit a meter test request.
What is Customer Request Case, Status - Review AMI
On account 10288686, this is what the $200.00 payment made on 2/25/26 applied to.
What is the deposit
When searching for an address, this is indicated by the premises status NEW
What is there is no meter/service present/not a real premises
This status is used to push a move in object forward after the move out object is completed and a meter read exists for the move date.
What is Create Contract Validation
This department receives water main break reports before 3:30pm.
What is Water Department.
The case type used to request a refund check be generated.
What is the credit balance refund/transfer request case
for account 10288686, this is the remaining unpaid amount of the frozen broke meter fee charged on 2/12
What is $474.93
Found on the Premise by going to "turn off/on" and looking at attachments.
What is the Shut off Notice
During a back dated move, this status is used to push a move out object forward if there is a meter read for your move date.
What is Read Exists?
This department initiates an electric meter set after the service has been inspected by the city.
What is Customer Service
The case type used to request a no checks flag be removed.
What is the Payment Investigation Case
On account 10235878, from the transaction tab, this is how can you tell which charges are on the payment plan.
What is the PPF0033470 number in the FILES column
This symbol is used as a "wildcard" or "place holder" to return more search results.
What is the * symbol
The status a move object will fall into when a commercial meter is placed on a residential account, or vice versa.
What is Contract Validation Failed
This department handles bulk water permits
What is water department
This is the second step in creating a water quality case.
What is adding external properties.
For this account 10282805, this was the original account number and due date of the $15.27 AR transfer.
What is 10272965 and due date of 10/13/25
Found on the account, by going to "Method of Payment History"
What is Autopay status