These represent the 3 directions of information flow.
What are downward, upward and horizontal?
100
This should usually be the first task when preparing a speech or presentation.
What is prepare an outline?
100
These represent the three general interrogation techniques.
What are factual, sympathetic, and face-saving or justification?
100
In this type of communications technology, a person's phone number and address are visible to the call taker when that person places an emergency call.
What is enhanced 911?
100
Language and customs are two examples of this type of diversity.
What is cultural?
200
These are the 4 types of communication barriers.
What is emotional, physical, semantic and ineffective listening?
200
In addition to voice inflection, this presentation element can also convey a speaker's warmth for and sincerity about a topic.
What is facial expression?
200
For both interviews and interrogations, this is the most important element for investigators to remember.
What is establish rapport?
200
IAFIS and CODIS are national database repositories for these two types of evidence.
What is DNA and fingerprint evidence?
200
This federal law guarantees equal employment opportunity to persons with physical and mental impairments.
What is the ADA?
300
When you concentrate on the speaker, interpret the speaker's words and evaluate the word's meanings you are practicing this type of listening.
What is effective listening?
300
Good persuasive writing usually contains these 3 elements.
What is an introduction, body and conclusion?
300
This is a formal interrogation technique that is considered "guilt presumptive".
What is the Reid Technique?
300
Vehicle registration and drivers license information are two examples of databases that exist at this level of government.
What is the state/local level?
300
This term defines individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English.
What is limited english proficiency?
400
These are the 5 basic questions that must be answered in a police report.
What are who, what, when, where and how?
400
A police report should usually be written in this order.
What is chronological?
400
These represent the 3 types of false confessions.
What are compliant, voluntary and internalized?
400
Computer software that recognizes speech, translates text and produces a voice output is known as this type of technology.
What is language translation technology?
400
When a person acts in an emotional and irrational way as a result of an overwhelming situation, that person is said to be in this type of state.
What is a crisis state?
500
Police reports should always be written from this point of view.
What is the first person?
500
An officer writing a police report should always document these instead of interpretations.
What are observations?
500
When these two conditions are present, Miranda warnings must be given.
What are custody and interrogation?
500
Using distinctive human characteristics and traits to identify someone is known as this type of technology.
What is biometrics?
500
When dealing with suicidal subjects the first goal should be this.