All Things Letters
What Is a Notice Of Deficiency And What Does It Mean?
A Letter That Means Adjustments Have Been Made To Their Tax Return That Resulted In Additional Tax Being Due
What Is The Maximum, And Standard, Percentage That Is Withheld From A Customer's Net Pay On A Wage Garnishment?
25%
Can Agents Manually Send A Collection To CAP If All Actions Have Been Exhausted First?
No, CAP Is Not Something RA1's Can Choose To Have Happen
What Does Being "In Compliance" Mean?
All Payroll Returns Are Filed
All Deposits Are Current
All Balances Are Paid/On A PPSM
If A Lien Needs To Be Released Immediately Due To A Real Estate Transaction, And They Have Paid In Full, What Do You Do?
Make A Work Item For The Warrant Clerk
What Is The Difference Between The Collection Warrant (Non-Docketed) And The Distraint Warrant (Docketed)?
Docketed Warrant Refers To Liens
Non-Docketed Warrants Advise Debt Is In Collections
Which Indicators Stop A Garnishment From Being Issued Through Auto Garn?
Payroll Appeals, Bankruptcy Discharge, Military, Stop Auto Garn
What Is TOP?
Why Would You Create A Manual Collection Case?
To Set Up A Payment Plan Before The Collection Warrant Is Issued
To Issue Out A Financial Statement Before A Collection Is Created
Which Credit Cards Do DOR Accept?
Discover
Mastercard
Visa
DAILY DOUBLE: At What Letter Does An Account Fall Under Your Jurisdiction As The Collections Unit?
Demand To Pay
DAILY DOUBLE: What Are The Reasons For Garnishment?
Previous Garnishment Issued, Positive Results
No Response To Notices Sent - No Return Mail
No Response From Voice Message Left
No Follow Through From The Business - No Call Back
Payment Plan Default Due To....
DAILY DOUBLE: What Information Is Included In The SRP Notice Of Intent Letter?
You will Be Charged A Fee Each Time We Receive A Federal Offset Payment
Certain Federal Payments, Such As Social Security Are Exempt From Offset To The Extent Provided By Law
If You're On A Department Approved Payment Plan With Us For This Debt, Continue Making Payments. However, We'll Ask The U.S. Treasury To Send Us Your Federal Payment To Apply To The Debt
What Reasons Would An NSF Occur?
Non-Sufficient Funds
Closed Account
Stop Payment
DAILY DOUBLE: How Long Can A Check Payment Plan Be Set Up For? What About ACH?
2-12 Months
13-36 Months
Both CAN Be Set Up For ACH But 13-36 Months MUST Be Set Up For ACH
What Is The Letter Series In Order?
Notice Of Assessment
Demand To Pay
Collections Warrant
What 4 1099 Income Sources Can We Garnish?
MISC
Fishing Income
NEC
Royalties
How Does SRP Work?
A Central Offset Program That Offsets Federal Vendor And Other Non-Tax Payments To State Agencies, In Return DOR Offsets To Other States And Federal Agencies
DAILY DOUBLE: What Tax Programs Do You NOT Take Payment For?
Marijuana
OAA
Property Tax
Psilocybin
Senior Deferral
What Is The Penalty For An NSF Payment?
A Minimum Of $25.00 Or 3 Times The Amount Of The Check Whichever Is Greater But Does Not Exceed $500.00 After The First Time
What Letter Is The Only One That Will Not Issue If There Is Returned Mail?
The Statement Of Account
When Would You Issue A Garnishment Release?
The Garnishment Was Sent In Error
The Account Is Paid In Full
The Business Is Closed And ARU/Your LWs Have Reversed The FTF Assessments Resolving The Collection Balance
What Can An Agent Discuss With A Customer That Is Currently Assigned To CAP?
How To File True Returns
Answer Compliance Questions
Issue A Garn Mod If There Is a Hardship For A Wage Garn
Take Payment In Full EXCEPT For WH Rec/iWire
Quote A Payoff
Discuss Other Forms And Documents For DOR
What Are The Job Duties For A BUS RA1?
Complete Incoming And Outgoing Calls Using Agent Portal
Collection Of Unpaid Debt Owed To The State
Issue Garnishments To Collect On Unpaid Taxes Or Fees
When Is A Call To The Customer Required Prior To Issuing A Garnishment?
Taxpayer Was Removed From Bankruptcy Or CAP Within The Past 30 Days
If There Is Returned Mail
If The Taxpayer Has Shown Good Intent In Resolving The Debt In The Last 30 Days
If Any Payment Has Posted In The Last 30 Days For Any Program EXCLUDING Estimated Payments