Spare Key
Who can request a spare key letter
Customer / Dealer (authorization from customer required)
Which finance products do not allow a one month term extension on a skip payment request
Agility / Flexi Fix
A settlement shortfall can be waived/written off by the Call Centre (CC) Team Manager (TM), provided that it is a system error and the amount is :
less than R500
How many days is the penalty interest calculated on a CLO settlement quote
14 days
The spare key documents can only be collected at MBFS premises
False
Are supporting documents required for a Skip payment - Call center approval
No
What triggers a sanction check
3rd party / EFT payments >R100K and “high risk” customers with payments < R100K
On an arrears settlement quote ,if the customer has been in arrears for more than 3 months , what must be confirmed and added to CMS before calculating the quote ?
Legal fees
What is the fee for a duplicate Natis document
R332.60
Who is responsible for providing feedback to the customer on the outcome of a skip payment request
Advisor
For an EFT payment ,If funds do not appear on CMS, second check should be done on ?
MBFS “Automated Bank Statement”
On a refinance settlement , what must be provided by the dealer before a quote can be created ?
New deal number
When can the original Natis document be released
When the account has been settled in full with no outstanding balance
Who approves an add additional request
Credit
What is the clearance period of the debit order before a refund can be processed ?
10 working days
Does a 90 Days Notice Settlement include penalty interest
No
Does MBFS charge the customer for a spare key
No, the dealership does
Which act regulates Inside or Outside the act agreements ?
NCA
Where do we generate a settlement quote smart form ?
SAP CRM
After the settlement letter is generated who should be it sent to for the 4 eye
Team leader/2IC