FRONT END
What is the greeting to the customers when they walk into the store?
Welcome to PLS !
What are the three approved scripts to offer the Xplus debit card?
1. Did you know our debit card has no ATM fees at any PLS locations?
2. Did you know our debit card has no transaction fees?
3. How would you like to get paid up to two days earlier?
What is the telemarketing question for Ria?
Are you sending money in response to a telemarketing sales call?
Who must register new customers or new makers ?
SS, ASM or SM
When should the straps from the safe be ran in the counting machine ?
During every shift change and every safe count.
How does a CSR request an MOD ?
Customer service window X please.
What is the ATM daily and monthly limit ?
The atm daily limit is $500 and $3,000 monthly.
If a customer comes up to the window wanting to send money through western union, what is the next steps ?
Ask the customer what country are they sending the money to?
What are three benefits of the MOD running the play ?
Any of the answers bellow:
1. Reduces Shortages
2. Reduces Bad Debt
3. Reduces Fraud
4. Reduces Customer Complaints
5. Increases the Customer Flow
At what amount in any position, whether it be CSR, MOD or SM does it require a transaction verification?
Any transaction over $1,000
In what denominations must the first $300 be ?
Twenties
How many overdrafts can a customer have per statement period?
A customer can have 10 overdraft per statement.
What must be provided on all international transfers before taking the cash from the customer ?
The pre-disclosure form.
What are the two phrases utilized throughout any transaction ?
Please & Thank You
What is the difference between human smuggling and human trafficking ?
Human smuggling involves the provision of a service, typically transportation or fraudulent documents, to an individual who voluntarily seeks to gain illegal entry into a foreign country and Human trafficking involves exploiting men, women, or children for forced labor or commercial sexual exploitation.
A CSR that is utilizing the check express window must call the next customer by saying what ?
Following customer with a check window X please.
What is the FDIC insured amount ?
250k
The first 5 pages of the Ria country guide must be what?
The top five corridors for your location.
What is the minimum amount of cash counts to be done for each transaction?
Three counts.
How long is the retention period for visitor logs ?
2 years
What are the four aspects that must be covered on all money order sale ?
1. Ask the customer if they are purchasing the money order to pay a bill ?
2. Offer to fill out the MO for only $.25
3. Ask how many stamps or envelopes they need ?
4. Ask them to fill out their MO before leaving the store and retaining their receipt and stub?
What is the max a customer can deposit from a check ?
$100,000
What is flipping?
Flipping occurs when a consumer receives a transaction and then tries to send the same amount received immediately after picking up the funds.
What is running the play ?
The MOD should walk more than anybody in the store. They are to continuously observe each CSR, window, lobby flow, CSR and customer engagement, and activity in the secure area.
What amount of shortage must an incident report be completed ?
$500 and over