SPP 4.0
When does Spp 4.0 Launch
What is September 17th!
Patricia is an existing customer with SPP3 packaging.
Can She upgrade to SPP4?
What is True
What is the price guarantee for internet only?
What is 1 year Price Guarantee
How Many Mobile Lines are required to be eligible for bundle discount?
What are two Mobile Unlimited/Unlimited Plus lines are required for Mobile bundles.
What Charge is now included in the SPP4 video Pricing?
What is Broadcast tv surcharge
What are the promo lengths for SPP 4.0?
What are 1 year, 2 year and 3 year promotions
Sally is transferring her account over to a new location and currently subscribes to SPP 3.0. is Sally able to keep her SPP 3.0 or does she have to migrate to SPP 4.0
What is Keep-
What is the price guarantee for Double play with internet and mobile?
What is 2 year price guarantee!
What is the time frame a customer has with adding a new LOB to qualify for a bundle discount?
What is Customers who add an additional qualifying line of business within 30 days of initial SPP4 order are eligible for bundle options.
Can a customer bundle TV, Internet and home phone for a triple play with the new SPP4 bundle pricing?
What is no
Home phone is not included in the SPP 4 bundle pricing
What are the three different Types of SPP4 Internet are we changing to with bundle pricing?
What are Gig with advance Wi-Fi, Premier and advantage
-Luke is a new customer who needs to add Internet and Video services. He likes the SPP3 package his new neighbor already has. can Luke upgrade to SPP3?
What is No Luke must subscribe to SPP4
What is the Price Guarantee for Double play Internet and Video?
What is 2 year price guarantee!
If a customer restarts within 30 days of disconnecting do they qualify for bundle pricing?
What is yes
What video packages can be apart of the 4.0 Bundles?
What is TV Select Plus, TV Select Traditional, TV Signature, Mi Plan, TV Choice, and TV Stream.
What are some benefits for the customer with SPP 4.0
What is
Clear and transparent pricing
Exceptional products and services
Longer-term price certainty
Compelling value (Will accept any)
Amira is an existing customer who subscribed to SPP4 Double Play bundle with Internet and Mobile. After 60 days, she decides she wants to add Video services. what Promo is she qualified for?
What is a 12 month Video only Promo
What is the Triple Play bundle price guarantee for internet, Mobile and video?
What is 3 year price Guarantee
If a customer wants to downgrade to internet only from video or mobile bundles pricing will they keep their bundle discount?
Is the Auto Pay discount going to still be available for SPP 4.0 internet?
What is
What are some Benefits for the company with SPP 4.0
What is
Better positioning vs competition
Grows market share
Increases penetration of our best products and services
Sets new standards in delivering our services (Will accept any of the above)
Geoffrey is an existing customer who has already migrated to SPP4 Internet services with an active promotion. After 15 days, Geoffrey decides he wants to add 2 Unlimited Mobile lines. Can Geoffrey opt into a bundle discount?
What is True Geoffrey can subscribe to the Internet/Mobile Double Play Bundle.
What is the price guarantee for Mobile and video?
What is no Guarantee Internet is required for bundle discounts (GEN9073 DRAFT: For Training Purposes only (Not Approved for Use) - SPP4 Landing Page )
Will a customer opting out of Wi-Fi interfere with their bundle discount?
What is no
What are the speeds for the new SPP4 internets?
What is Premier 500, Advantage 100 and Gig 1000MBPS