Meal Benefits
Vendor's name who provides the meal benefit including post discharge meals
Who is Rfoodx
What vendor do members order OTC frozen meals through
Who is Nourished Rx
A new transportation vendor
Who is SafeRide
The portal button's location
What is on the member banner in Maestro
Who replaced MCNA for Medicaid dental
UHC Dental
Time frame members are eligible for the food benefit once discharged from an inpatient stay or skilled nursing facility
What is 30 days
New items members can purchase with their UCard
What are
Snacks: Chips, Crackers, Jerky, Nuts and Popcorn
Frozen: Meals, Pizza and appetizers
Do we need to contact the vendor when activating a will call ride
What is yes
Member is registered
What is no further action to be taken
Members are able to complete 2023 rewards in 2024
What is no. Members can only report completed rewards for the current calendar year
The system advocates use to verify an inpatient hospital or skilled nursing stay
What is ICUE
What company delivers OTC online orders
Who is Amazon
When can you order 2024 UCard Catalog
What is only after 4 attempts to get member to view the online catalog.
Catalogs are not proactively being printed & we want to encourage members to use online resources.
Member is not registered
What is offer to assist the member with online registration
Link for all states one pager information
What is the CS + R.E.A.D Team Resource Hub
Inpatient stay is not approved
What is they are not qualified to receive it
Types of transaction fees and amounts
What is $1.50 (online) and up to $6 (in store)
SOP we use for grievances
What are:
Compliance One Source (Medicare and DSNP) - Complaints Appeals and Grievances - KM1007537
Compliance One Source (Medicaid) - Appeals and Grievances - KM1263570
What task do you select
What is digital support
Place I can look up members benefits and access tools
What is the Advocate Launch Pad
Who completes the referral/service authorization form and submits to Rfoodx to initiate the service?
Who is the UHC UCS Case Manager
Not enough funds to cover a utility payment and transaction fee. Name another option.
What is they call the utility company directly with another form of payment or to make other arrangements.
When do we send a Nav Plan
What is only after offering to assist the member multiple times and member refuses. We MUST indicate on the activity note our attempts and refusal. This is the ONLY exception.
Are you able to register the member for them
What is no. Advocates can NEVER create a username or password on the members behalf. It is considered a privacy violation.
Abusive Caller information is found here
What is the Situational Guidelines SOP