AvaTax
ECM
Returns
SST
Gong
100

What is the primary purpose of AvaTax

Calculate Sales tax

100

what 2 items does AvaTax look at on a transaction to determine if a customer is exempt? 

Customer code and state
100

what is the deadline date for customers to request to golive?

20th of the month

100

what tax code is not accepted in SST states

NT

100

what is the most important thing IC's are required to do when starting a gong call?

turn on camera

200

What 3 things does AvaTax need to calculate tax

Nexus, Exemptions, tax rules
200

What feature allows customers to complete an exemption certificate that will load into AvaTax/ECM

Cert Express

200

what 4 things does a customer need to set up a filing calendar? 

Form name, Login credentials, filing frequency, Registration ID. 

200

What is the typical date of task submission for a customer going live 7/1/24

June 18th

200

what is the 2nd most important thing an IC is required to do on the first call? 

Introduction

300

What tool can a customer use in AvaTax to estimate tax if they do not have an integration yet? 

Tax Calculator or Import template

300

Which customer import template would a customer use if they have Bill to customers and ship to customers? 

Customers with bill-to and ship-to relationships template

300

What does an IC have to do if the customer request setting up Canadian returns? 

create a Case for treasury

300

what 3 things are required on a transactions?

item code/sku, item description/ street address

300

what is required after a call with a customer

send follow up email.