Voluntary Reissues
What is the first step when you open the PNR?
OPEN THE TICKET!!
What is the first step before attempting an involuntary reissue?
Try to reissue using the IROP tab.
QFAIL ERROR: PLEASE VERIFY TICKETING INSTRUCTIONS ON THE TICKETING MENU.
Delete Segment Select and the DTIs.
A partner (KLM,AF,KE,VS) marketed pnr.
GPS
Schedule changes that are more than 72 hours from departure.
Queue PNR to KTN525.
What are the ticket stocks we can work on?
006/057/074
Which reprice option do you use when attempting an involuntary reissue?
As Booked.
UNABLE TO PROCESS.
When you need a Manual Reissue on a Domestic Flight.
DMR.
Passenger would like to make changes to a Bulk ticket.
Referred back to issuing agency or airline.
What is the ERC fee?
$50.00
What is your next step if the Involuntary Reissue is unsuccessful?
Transfer to DMR/IMR.
INVALID FOP FOR REISSUE.
Delete FOP.
You need a manual reissue on an International flight.
IMR.
Transfer to IMR/DMR.
What do you do if a ticket shows CKIN status?
Uncheck the passenger.
If the Involuntary Reissue is successful, what is the next step?
Check the ticket to make sure it reissued.
"ATTRIBUTE: ELECTRONICDOCUMENTNUMBER IS REQUIRED"
You have a pnr that needs blocked seats assigned.
CES.
Coupons on the ticket show CKIN status.
Advise passenger you will need to uncheck them in order to continue with the reissue.
What is the usual time of expiration for a ticket?
A year from the date it was issued.
What types of itineraries can you Involuntary Reissue?
IROPs.
UNABLE TO REPRICE.
Unhook and Rehook the ticket and try again.
Who do you call for a reissue on a pnr that has OAL space that we have codeshare agreements with?
You don't call to transfer to IMR.
What must you tell the passenger before hitting the reissue button?
In order to remain DOT compliant you must make sure to quote the fare rules.