Do you know your terms?
What does APTC stand for?
Advance Premium Tax Credit
Customer called to get information on notice. To look at notice where would you find the document?
Onbase Attachments
Using MC#1-4403632952, how much APTC is Vera eligible for?
$1,169.60
Using MC#1-4405457361, what type of coverage does Eric have?
Medicaid
Customer calls to reset portal password, can it be processed over the phone?
What reference would you use?
Yes
Reset Portal Password
What does VPA stand for?
Vermont Premium Assistance
Customer called to confirm what his income is listed as, where would check that information?
Application Data
Using MC#1-4405708884, Is anyone eligible for Vermont Premium Assistance?
No
Using MC# 1-4405457361, what type of coverage does Kitty have?
MVP VT Plus Silver 1
Using MC#1-4404569873, What was the last change made on this account?
Income
What does CSR stand for?
Cost Share Reduction
Where do you verify the head of household?
Under Cases
Using MC#1-4405755581, Is Acrylic eligible for Medicaid?
No
Using MC#1-4406639284, who is enrolled into Medicaid?
Cara
Carrie
Caroline
Corey
If there is a pending service request listed, can a change be processed?
No, the change would have to be escalated
What does QHP stand for?
Qualified Health Plan
When confirming eligibility where would you find that information?
Under Benefit Plans
Using MC#1-4404569873, Is there a special enrollment listed?
No
Using MC#1-4406747344, Is Tracy enrolled into coverage?
If Yes, What coverage is she enrolled in?
Yes she is enrolled
Enrolled into Medicaid
Using MC#1-4404569873, Is the account active or withdrawn?
Active
What does ESI stand for?
Employer Sponsored Insurance
Where would you go to confirm enrollment?
Member Coverages
Using MC#1-4394335761, What is Ned eligible for?
Eligible for APTC in the amount of $1,248.76
Eligible for VPA in the amount of $33.98
Eligible for a Catastrophic plan
Using MC#1-4403632952, What is the final cost of Vera's plan?
$386.49
Using MC#1-4406464225, Who is the head of household?
Rose Bush