BCBST
In 2024, how many categories did BCBST win the "Best" award on the Forbes list?
Six
2024 Forbes List - Best In State Employer
2024 Forbes List - Best Employers for New Grads
2024 Forbes List - Best Employers for Diversity
2024 Forbes List - America's Best Large Employers
2024 Forbes List - Best Employers for Women
2024 Forbes List - Best Place to Work for Diversity Inclusion
Which missed opportunity will be assigned if an agent does not ask if there’s anything else needed before the interaction ends?
CONCIERGE SERVICE
How long does a coaching plan last?
Six weeks
Which animal is known to have the largest brain?
Elephant
Which Artist headlined the 2025 Superbowl Halftime show?
Kendrick Lamar
Name at least one Senior leader that will be retiring by the end of the year.
Roy Vaugh SVP and Chief Human Resources Officer.
Lisa Lay, VP of Properties and Corporate Services,
What is the point deduction if a missed opportunity is assigned for an Internal Process?
8
Which Agents cannot be on a coaching plan?
Agents who are currently on a Performance Improvement Plan
or
Agents who are currently or going on leave
Who wrote the play “Romeo and Juliet”?
William Shakespeare
What is the highest grossing movie to date?
Avatar (2009)
In 2024, how many hours did BCBST employees volunteer?
17,000 hours given by employee volunteers
What is the maximum duration of time in which an Agent is allowed to be void of verbal communication while speaking with a member?
45 seconds
How many coaching plans are available for the TTEs to assign?
Seven
AU
AHT
CE
Gaps in Care
Hold Time
IT
TTE Helpline
Which Planet is known as the “Red Planet”?
Mars
Who holds the title of best-selling music artist(s) of all time?
The Beatles
What percentage of BCBST Senior Leadership is female?
43%
Which missed opportunity will be assigned if the Agent if an incorrect Gaps in Care action is selected?
Documentation
When will the last coaching plan for 2025 begin?
12/08/2025
Who painted the “Mona Lisa”?
Leonardo da Vinci
Who is the richest person in the world?
Elon Musk