The Telephone Game
What three pieces of information are needed from a resident/parent before relaying their question to a member of Prostaff.
1. The Resident/Student's full name
2. The Resident/Students #909
3. The specific question with context
What does a resident need to do to stay in housing over Winter Break?
Nothing. Their housing contract ends in May and the building is open throughout Winter Break. The only thing we ask residents to do is fill out an optional form letting us know if they are staying.
Name five situations where you may need to use StarRez to look up a Resident's information
Answers vary
What 5 logs should be maintained by the front desk?
Emergency Exit Log
Lock Out Log
Equipment Check Out Log
Guest Log
Blue Bin Sign in/out
How many buildings make up the Courtyard apartment complex?
10 (A,B,C,D,E,F,S,T,U,V)
A resident expressing frustration or seeking help regarding class registration could be referred to which two individuals?
Academic Advisor / Academic Success Coach
What are two policies first-year residents should be aware of if they want to cancel their housing assignment?
1. First-Year Live-On Requirement
2. Cancellation Policy
You can find a Resident's past or future bookings by clicking on this tab.
What is: Bookings Tab
How do you conduct a lock-out?
1. Verify the residents assignment using StarRez picture, other ID, or confirming personal details
2. Scan out the needed key
3. Let the resident into their room
4. Complete the lock-out log
How many buildings make up the River Park housing community
5 (Broadway Crossing, Columbus Hall, Oglethorpe Studios, One Arsenal Place, Rankin)
What is: The three area front desks numbers
What is Residence Life's policy on Sales and Solicitations?
Sales and solicitations...are prohibited unless specifically authorized in writing by the University’s Director of Residence Life. Door to door solicitation, distribution, or advertising is expressly prohibited. Resident will not allow any person to conduct sales, demonstrations, or presentations of any product or service in Resident’s assigned space or in the Residence Facility without the prior written permission of University’s Director of Residence Life.
You are uploading a flyer and cart for your program proposal. What type of file needs to be uploaded?
A resident thinks their laundry has been stolen. What two steps do you take?
1. Check the laundry bags in the resource rooms to see if the laundry was collected by Residence life.
2. Call University Police to handle stolen properly
The Courtyard housing office is connected to which apartment building?
F building
A Parent approaches the front desk after hours wanting to know which room their child is in so that they can do a wellness check. You call these two people (state the order you call as well)
Who is: 1. University Police 2. ProStaff on call
Before entering an apartment, what steps should you take to ensure you are following proper procedure?
Ensure you are entering the right apartment for the right reason
Knock three times, pausing for response after each knock, before announcing that you are keying in.
After checking out a resident who is moving to a different community, what next step do you follow?
Confirm they have picked up their new key and moved everything over, then check them into their new space.
1. Scan the QR code on the machine to input a work order
2. Send an email to RLC to let them know about the issue
Which apartment building is above the RiverPark housing office?
Columbus Hall
A Resident calls the front desk with a question about a charge on their account. You offer to transfer the call to financial aid, however the Resident states Financial Aid just transferred them to housing. What would be the best course of action to take?
Gather more information on what the charge is, the amount, when it was posted. Gather the three pieces of information needed from the Resident and refer their question to ProStaff?
Name three examples of what qualifies as a "no cost termination" for housing contracts
Answers vary
A resident approaches the desk to complete a room change, but you see they they are already checked out in StarRez and into their new space. What do you do?
Continue with the checkout as usual. Complete a checkout envelope and room inspection. Collect their old key and check to see if there is a new key to give them(depending on where they are moving).
Email RLC to let them know Resident was already checked in/out in StarRez.
You are checking in a guest and you see that a guest from two days before was never signed out on the sheet. What do you do?
1. Call the resident who checked in the guest and inform them they need to return to the desk and check the guest out.
2. Inform RLC/Grad that you contacted (or attempted to contact) the resident
Rank all three communities based on which hold the most to the least amount of residents total
1. Clearview
2. Courtyard
3. RiverPark