Transfers
Customer: My mattress has bed bugs. These critters are in my house everywhere. Help me!
CAT x 8206407
I got a message about my payment and looks like my order has also been cancelled. (Banner says "transfer to the Security Team''
Service Security Team x 8200003
I need to return my couch
Return Wizard - Wizard wrap
Where is my gazebo? It says it's shipped with UPS but I don't see any tracking
WIMS - wizard wrap
Refund issue
Finance Ticket
I want a new BAM. The one I have has not been the easiest to deal with.
The Bam's Manager (locate them in slack or org browser)
(managed account) Customer requests to place an order
BAM
The right side of the headboard I purchased has a cracked board
RAP - wizard wrap
I purchased a table last night that I need to cancel
Cancellation wizard - wizard wrap
Order hold issue
Take off hold
I need to speak to a manager, your resolution is unacceptable. I no longer wish for you to help me.
CARE x 8204100
(Unmanaged Account) Customer wants to purchase a sofa.
B2B Sales x 8204357
Can you look up this product, I see it says SKU 342541. Does this come with the throw pillar
No Wizard - Manual Service Wrap
Can I change my shipping address?
Shipping Address Change Wizard - Wizard wrap
Product Question
Supplier Ticket
My Dining Table set was delivered freight. Can you set up a return for me?
Senior Service Associate x 8204001
There is an issue with my order. Verified B2B account. It's arrived damaged
YOU
I have never placed an order with you all. Before I consider it, do your company have a military discount?
No wizard - Sales wrap
Can you confirm the color of the curtains I ordered?
No wizard - manual service wrap
Computer not working
ET issue
Perigold Order - Customer wants to know where their order is.
Senior Service Associate x 8204001
I have a protection plan on my sofa, it's by SquareTrade
SquareTrade 877-927-7268
Where is my return refund wizard - wizard wrap
Fedex says that my package was damaged in transit
WIMS wizard - wizard wrap
Can't work until I get a new headset
WFM Ticket