You Rang?
Directly address the patient, not the interpreter.
What is how do we use the Language Line to communicate with a patient?
PAS will provide a benefit investigation for medical benefit.
What is benefits investigation for Truxima and Herzuma?
This TNF blocker medication can help fight 9 different diseases.
What is Simlandi?
The PAS will perform a pharmacy benefit investigation on this drug.
What is a BI for SIMLANDI?
PA
What is Prior Authorization?
"Hello, thank you for calling Teva Shared Solutions Biosimilar Program, my name is (agent name), how may I assist you today?"
What is the Inbound Greeting?
Commercial savings offer is available for which kind of patients?
Who is patient's with commercial insurance?
These two diseases in juveniles can be treated with Simlandi.
What is Juvenile Idiopathic Arthritis (JIR) and Crohn's disease?
Benefits Investigation (in letters)
What does the acronym BI stand for?
HCP
What is HealthCare Provider?
The agent says "I am calling from the HCP" during a call to a payor.
What is misrepresentation or What should we NOT say if a payor says they do not work with hubs.
A legal representative or caregiver can provide this.
Who may sign the authorization/consent on behalf of the patient?
Any untoward medical occurrence in a patient or clinical-trial subject administered a medicinal product or non-medicinal product and which does not necessarily have to have a causal relationship with this treatment.
What is an Adverse Event?
They are in 40mg autoinjectors.
What is Simlandi medications.
PHI
What is Protected Health Information?
Patient calls with a medical question about administering Simlandi.
What is transfer to a nurse for further assistance?
Offer prescribing information following each phone discussion regarding SIMLANDI, TRUXIMA and HERZUMA and transfer to the ISI.
What you should do at the end of each call if medication is discussed?
This infusion medication is used to treat patients with Non-Hodgkin's Lymphoma, Chronic Lymphocytic Leukemia, Rheumatoid Arthritis, Granulomatosis with Polyangiitis and Microscopic Polyangiitis
What is Truxima?
This website will be used to defer patients to for consent to our program.
What is Teva econsent or mysharedsolutions.com?
PT
What is a shortcut for "patient"?
After first/last name, get 2 more pieces, typically DOB and zip code.
What is the correct way to verify HIPAA?
This process for HCP offices help to acquire medications and administer in the office, manages drug inventory and collects copay or coinsurance from the patient.
What is Buy and Bill?
This infusion is used to help treat early stage breast cancer.
What is Herzuma?
In this stage, PAS will work any missing information.
What is the PR or PSRF stage?
SOB
What is Summary of Benefits?