Show:
Claim Types
Other Than Confidential Claims
Vehicle Inspection or Other than Vehicle Damages
Settlement
Settlement Cont.
100

Payments made directly to a repair facility or rental vendor

What types of payments are not required for child support lien?

100

CSLN, or the applicable state agency, will fax the lien documentation to Enterprise Imaging. An Incoming Correspondence

What is New Mail Task?

100
  • No additional action needed.
  • Claim can be closed or reassigned as appropriate.

What is Inspection Completed & Payment Made or Other than Vehicle Damage Settlement Completed?

100

Settlement (Pt.1)

What is issuing payment for lien amount as directed by case worker?

100

Make payment as directed by the case worker.

What is Payment is less than full amount of lien?

200
  • The payment will be made to the repair facility or medical provider
  • The claim is closed

What is Notice of Match? (Pt. 1)

200

Contact must be made even if direction to pay has been received or payment has been made.

What is the case officers phone number listed on the document to determine how the payment should be distributed?

200

Claim can be closed or reassigned as appropriate

What is Inspection Completed, Payment Pending? (Pt. 2)

200

Settlement (Pt.2)

What is case worker will fax a Warrant of Satisfaction releasing State Farm to pay remaining amounts to the claimant?

300

It is mandatory for all insurers in Texas to participate in the program and comply with its laws and regulations.

What is the Family Code 231.015 and 1TAC 55.601, the Texas Office of Attorney General-Child Support Division (OAG-CSD) operates the Insurance Intercept Program in cooperation with the Texas Department of Insurance.

300

Written confirmation of the final lien amount.

What is Request OAG-CSD provide? (Pt. 1)

300

Issue payment as directed by case worker.

What is Inspection Completed, Payment Pending? (Pt. 3) **If the insured or claimant disputes the existence or amount of lien, refer them to the case worker listed on lien documentation.**

300

Settlement (Pt.3)

What is update pending?

400
  • COL is CWP or OIE
  • The payment has already been made

What is Notice of Match? (Pt. 2)

400

Any written payment agreements between OAG-CSD and insured or claimant.

What is Request OAG-CSD provide? (Pt. 2)

400
  • Update file note #343 with Not OK to Pay. Do Not Release Estimate to Customer
  • Turn off Auto Pay

What is Inspection Pends?

400

Settlement (Pt.4)

What is set a Super High 10-day CR calendar?

500
  • Child Support Liens may apply to both Property Damage and Injury related payments.
  • Payments made directly to an Insured or Claimant
  • Joint payments with Insured or Claimant and Repair Facility
What types of payments are required for child support lien?
500

Alert is not required if OAG indicates payment toward lien will not be required.

What is Notice of Lien? **If State Farm is required to make payment toward the lien, set ECS Lien alert**

500
  • Contact the claimant and advise:  
    • State Farm was notified of child support lien
    • Payment impact as outlined in the lien documentation

What is Inspection Completed, Payment Pending? (Pt. 1)

500

Settlement (Pt.4)

What is once Warrant of Satisfaction received, issue payment for remaining amount to claimant?