Service w/Heart
This is what the does the A stand for in HEART
What is Arrive
These are the traits a trainer must have.
What are role model, teacher, and culture keeper.
At Texas Roadhouse, we focus on our _________ of ________, and we _________ each one! This is why they are so tender.
Legendary food, legendary service.
What is our mission statement?
To ensure a clean restaurant Texas Roadhouse focuses on _______ _______.
What are restroom checks.
These are the 3 buzz words for Respond
What are Kind Courteous and Respectful
This is the day you train rib grill for point.
What is day 1.
It's important to have _______ mashed potatoes.
What is hot.
This is where Texas Roadhouse was first opened.
What is Clarksville, Indianna?
The three service priorities for hosts at Texas Roadhouse are ___________, ________________, and ___________.
What are smiles, urgency, and guest concerns.
This is how long you have to deliver entrees from the time the guest orders?
What is 12-15 minutes.
On day of training for fry, you should be able to _________.
What is drop.
All salads at Texas Roadhouse are __________ and ____________.
What are cold and fresh.
At Texas Roadhouse it is important to feel a sense of _________.
Fun!
These are service priorities for bartenders.
What are speed, awareness, and guests names.
These are the buzz words for T in HEART
What are Genuine, Memorable, and Greatful
When training a new server, these are the part(s) of service with HEART should you be teaching.
What are E - engage and A - arrive?
To have legendary margaritas, we need to ensure that they always have the proper ____________ and ___________.
What are consistency and taste?
Servers at Texas Roadhouse need to be _________.
Knowledgable.
The four aspects of ambiance at Texas Roadhouse include ___________, _______________, ___________, and ___________.
What are Lighting, temperature, music level an TVs?
What is 3-5 minutes
These 6 things are our Operational Goals.
What are training, alley rallies, first time guests, taste and temp, leader at the door, and manager in the window.
These are Kents Top 10 for BOH
What are Cuts of sirloin and jaccard, cuts of ribeye, sear and season, hot fall of the bone ribs, hot mashed potatoes, fresh, hot bread/cold butter, cold, fresh salads, side items hot and fresh, onion consistency, and frozen margarita consistency/taste.
At Texas Roadhouse we focus an urgency on these three things: _________________, _______________, and ________________.
What are greetings, drinks, and food.
These are Kents Top 10 FOH
What are Knowledgeable servers, Sense of fun (smiles), Urgency on greetings drinks and food, Manager table visits, 3 table sections, Restroom focus, Lighting, temperature, music level and tvs, bartenders - speed, awareness, and learn guests name, hosts - smile, urgency, and guest concern vs. nametaker, Crew involvement.